LYDIAH WANJIRU KARIBA
NAIROBI,NAIROBI
Summary
As a Manager Business Information System, I'm a talented Manager with expert team leadership, planning, and organizational skills built during successful career. I smoothly equip employees to independently handle daily functions and meet customer needs. I am a diligent trainer and mentor with exceptional management abilities and results-driven approach. I have worked on Technology and Cybersecurity transformation projects. I manage the banks’ digital design development and integrating 3rd party systems, digital and software implementation. I have been honored to be the IT team lead in managing and troubleshooting the digital channels platform and also the first point of contact in implementation of security controls.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager Business Information Systems
Gulf African Bank
08.2024 - Current
- Establish and maintain the enterprise vision, strategy, and program to ensure information assets and technologies are adequately protected
- Identify the need for upgrades, configurations or new systems and reporting to management
- Evaluation of technologies and implementation of digital channels solutions as per the bank’s strategies for delivery of business products and services
- Develop, track, and manage project plans for remediation efforts and corrective actions following audits
- Lead development and implementation of enterprise systems, handling architectural risks, issues, and blockers; assisting solution architects
- Assist in building relationships with vendors and creating cost-efficient contracts
- Evaluating ICT policies and procedures for compliance with applicable regulations/guidelines and provide recommendations to management for continuous process improvements
- Cross-training existing 13 employees to maximize team agility and performance.
- Ensuring business continuity and disaster recovery processes are completed and documentation finalized as required
- Supporting 8 large projects and implementation of various projects that support business needs.
- Ensuring security policies and procedures, including remote work protocols are enforced in the systems, while managing internal and external audit responses and maintaining policy compliance dashboards
- Identify training needs for the Business Systems team, while establishing credibility, rapport, and productive communication lines with the teams in the ICT department
- Work with ICT management team in identifying and prioritizing strategic objectives of the department
- Management of project resources, schedule, costs, stakeholders, and the application development lifecycle for all Digital Channels support initiatives
- Development of and adherence to service level agreements with the digital channels users and management of SLAs with service providers/vendors of these systems
Assistant Manager Business Information Systems
Gulf African Bank
06.2022 - 08.2024
- Implementation and continuous support of banks E-channels, Mobile banking and Internet banking
- Coordination with the vendor to ensure development activities are run smoothly and implement process improvements that ensure product quality and productivity
- Coordinating development and enhancement of new and existing products both in core banking and eChannel’s
- IT Project manager for DAM deployment and SIEM upgrade projects covering over 40 servers
- Supporting product owners and project team to design solutions and deliver projects on time
- Analyzing and consolidating the Key Risk Indicators (KRI) for ICT systems
- Providing Digital Channels User Acceptance Testing (UAT), UAT systems uptime and ensuring that functions/features are tested thoroughly before deployment
- Executing the technical lead role on projects as they are assigned
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Information System Analyst
Gulf African Bank
12.2012 - 06.2022
- The primary purpose of the position was to lead implementation and monitoring of digital channels and business application Controls within the Bank
- Implementing, upgrading, and supporting mobile banking, SMS alerts, and internet banking
- Supporting and upgrading the core banking system, setting up the test environment for UAT before moving the changes to production
- Assisting in the implementation of Power BI and constant support of the system
- Upgrading the Pesalink system to new switch ISO20022
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Credit Administration (Contract Clerk)
Kenya Commercial Bank
08.2011 - 11.2012
- The role involved assisting the customers with their credit card issues and making follow up of the cards that required attention
- Captured 40 new cards daily in the system and forwarding them for decision making
- Analyzed the card conduct while enhancing the customer credit
- Handled customer issues at customer care department and IT card center acquiring
- Collecting the needed financial documentation
Systems Intern
East Africa Breweries Limited (EABL)
04.2010 - 06.2010
- Installed applications and System software, Maintenance of hardware, User support, and maintenance of the Portable storage Media registers
- Support the IT team in maintaining hardware, software, and other systems
- Assist with troubleshooting issues and provide technical support
- Organize and maintain IT resources
- IT support in areas such as cybersecurity, programming, analytics, and data center management
Education
Information Technology - Business Information Technology
Strathmore University
NAIROBI06-2011
Kenya Certificate of Secondary Education -
Bishop Gatimu Ngandu Girls High School
NYERI11.2006
Skills
- Team Player & Collaborator
- Strong interpersonal skills
- Project Management
- Stakeholder Engagement
- Communication & Training skills
- Budgeting & Forecasting
- Negotiation skills
- Strong Organization skills
- Strong Analytical skills
- Change management
- Business planning
- Patch management
- Cybersecurity Strategy & Governance
- AI and ML model implementation
- Cyber Resilience programs: (development & implementation)
- Data Protection & Privacy
- Standards, Policies and Program
- ISO 27001
- Data Governance
Websites
Keyattributesandcompetencies
- Visionary Leadership
- Team Player & Collaborator
- Business Strategy
- Project Management
- Stakeholder Engagement
- Communication & Training
- Budgeting & Forecasting
- Negotiation
- Strong Organization skills
- Strong Analytical skills
Keycertifications
- Certified Information Systems Manager (CISM), 242644913
- Certified Information System Auditor (CISA), 242493543
- Certified Ethical Hacker (CEH), ECC9170326854
Hobbies and Interests
- Reading (Non-fiction: Business, Technology, Leadership, Autobiographies, Strategy History & self-help)
- Travelling
Certification
- Certified Information Systems Manager (CISM): License No: 242644913
- Certified Information System Auditor (CISA): License Number: 242493543
- Certified Information System Auditor (CISA): License Number: 242493543
Timeline
Manager Business Information Systems
Gulf African Bank
08.2024 - Current
Assistant Manager Business Information Systems
Gulf African Bank
06.2022 - 08.2024
Information System Analyst
Gulf African Bank
12.2012 - 06.2022
Credit Administration (Contract Clerk)
Kenya Commercial Bank
08.2011 - 11.2012
Systems Intern
East Africa Breweries Limited (EABL)
04.2010 - 06.2010
- Certified Information Systems Manager (CISM): License No: 242644913
- Certified Information System Auditor (CISA): License Number: 242493543
- Certified Information System Auditor (CISA): License Number: 242493543
Information Technology - Business Information Technology
Strathmore University
Kenya Certificate of Secondary Education -
Bishop Gatimu Ngandu Girls High School
Similar Profiles
Sahara AhmedSahara Ahmed
Assistant Relationship Manager at Gulf African BankAssistant Relationship Manager at Gulf African Bank
Mwikali MweliiMwikali Mwelii
Customer Service Officer, Operations Department at Gulf African BankCustomer Service Officer, Operations Department at Gulf African Bank
Larry MazoeahLarry Mazoeah
Product Manager at Gulf African BankProduct Manager at Gulf African Bank