Larry Mazoeah
Card And Digital Payments Professional
Nairobi,Kenya
Summary
Card program and digital payments professional with over 10 years experience in the payments industry. Excellent reputation for product development, enhancing customer satisfaction and driving overall portfolio profitability. Enthusiastic about mobile-first applications and associated customer value propositions.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Product Manager
Gulf African Bank
Nairobi, Kenya
10.2021 - Current
- New product development: Introduced and launched in Q2 2022 an Unsecured Hybrid product targeted at the SME segment.
- Pricing strategy: Introduced transactional based pricing across Retail and Commercial Banking liability products.
- Revenue assurance: Reviewed income lines and put in place mechanisms to automate reports to support this process going forward.
- Digital innovation: Leading a cross-functional team in defining and implementing an upgrade to an Omni-Channel user experience.
- Channels optimization: Driving customer engagement and utilization campaigns across all digital channels for the bank.
Manager – Card Business
Gulf African Bank
Nairobi, Kenya
03.2018 - 09.2021
- In collaboration with Visa and AFS (Bahrain) developed and launched the first Shari'ah compliant Credit Card in the market in July 2019.
- Realized disbursement of Kes104M in the first 6 months of the product and activation rate of 80%.
- Realized income growth of 32% YoY for the Card Program as at 31/12/2020.
Business Development Manager - Cards
National Bank Of Kenya (NBK)
Nairobi, Kenya
03.2016 - 03.2018
- Reviewed existing credit card products and introduced enhancements that made the product more competitive.
- Realized 2390 new Credit Card subscriptions in the first 6 months in the role through a strategic partnership with ICPAK.
- Improved authorization rate from 30% to 72% by reviewing existing transaction parameters.
- Achieved utilization rate of 60% through cashback and spend and win campaigns.
- Developed and implemented customer education and marketing material.
Relationship Manager - Cards
NIC Bank
Nairobi, Kenya
02.2009 - 03.2016
- Designed a Travel Prepaid Card product launched in Q1 2016
- Developed and delivered the first a co-brand card product for NIC Bank through a partnership with Kenya Red Cross.
- Realized average net portfolio growth of 1000 new credit card subscriptions annually.
- Generated 2211 new credit card accounts through the pre-embossed card campaign in Q4 2014
- Restructured the NIC Card Business operations manual.
- Systematized the process of dispute resolution and chargeback via VISA channels.
- Generated a Card Business Training Manual for use across the bank network.
- Effectively managed key corporate card accounts of Vivo Energy Kenya, Ericsson Kenya and Unilever Kenya.
Education
MBA - Entrepreneurship & Strategic Management
United States International University
Nairobi, Kenya 07.2018 - 09.2021
Bachelor of Commerce - Marketing
Catholic University Of Eastern Africa
Nairobi, Kenya 08.2001 - 05.2006
Some College (No Degree) - Computer And Information Sciences
Institute Of Advanced Technology
Nairobi, Kenya 01.2001 - 06.2001
Some College (No Degree) - KCSE
Strathmore School
Nairobi, Kenya 01.1996 - 11.2000
Skills
Technology Savvy
Affiliations
Chartered Institute for Securities and Investments (CISI)
Membership No. 303568
Kenya Credit and Debit Card Association (KCDCA)
Executive Committee Member
Certification
Level 2 Award in Fundamentals of Islamic Banking & Finance -CISI
References
Ms. Maseline Keya
Senior Manager, Card Operations
Kenya Commercial Bank (KCB)
P.O Box 48400 00100 Nairobi
Telephone (office): +254 020 2851051
Mobile +254 733 739226
Mr. Christopher Mwangi
Business Development Manager
Stanbic Bank
P.O. Box 30550 00100 Nairobi
Telephone (office): +254 020 326 8812
Mobile: +254 722 664231
Ms. Florence Owour
Head, Card Business Growth and Development
Equity Bank of Kenya
P.O. Box 75104 00200 Nairobi
Telephone (office): +254 763 790147
Mobile: +254 722 790143
Timeline
Level 2 Award in Fundamentals of Islamic Banking & Finance -CISI
06-2022
Product Manager
Gulf African Bank
10.2021 - Current
MBA - Entrepreneurship & Strategic Management
United States International University
07.2018 - 09.2021
Manager – Card Business
Gulf African Bank
03.2018 - 09.2021
Affluent Sales - VISA Business School (CEMEA)
10-2017
Business Development Manager - Cards
National Bank Of Kenya (NBK)
03.2016 - 03.2018
VISA First - VISA Business School (CEMEA)
04-2014
Introduction to Prepaid Cards - VISA Business School (CEMEA)
06-2012
Relationship Manager - Cards
NIC Bank
02.2009 - 03.2016
Customer Service Executive Toolkit 1 & 2 - Barclays Africa & Indian Ocean (BA & IO)
08-2007
Bachelor of Commerce - Marketing
Catholic University Of Eastern Africa
08.2001 - 05.2006
Some College (No Degree) - Computer And Information Sciences
Institute Of Advanced Technology
01.2001 - 06.2001
Some College (No Degree) - KCSE
Strathmore School
01.1996 - 11.2000
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