Lucy Vuyanzi Adira
Admin Assistant/Front Office
Nairobi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Data Entry Clerk-Temporary
Action Against Hunger
Nairobi
1 2024 - 03.2024
- Identified and corrected data entry errors using established quality control methods
- Compared transcribed data with source document to detect and correct errors.
- Updated and maintained databases, tracking and improving record-keeping
- Evaluated source documents to locate needed information.
- Maintained high-level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Verified accuracy of data entered into system to produce error-free reports.
Admin Assistant/Front Office
ACTED
10.2019 - 12.2023
- Assisted with administrative tasks such as drafting letters, preparing reports, and managing the databases
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
- Scheduled interviews, and coordinated candidate communication
- Proven ability to learn quickly and adapt to new situations.with Various departments, verifying attendance sheets Contracts for Casual workers, Staff and Enumerators facilitate their payments.Collaborating with Various departments, verifying attendance sheets Contracts for Casual workers, Staff and Enumerators facilitate their payments.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others
- Demonstrated respect, friendliness and willingness to help wherever needed
- Exercised leadership capabilities by successfully motivating and inspiring others
Front office Executive
English Press Ltd
08.2018 - 10.2019
- Established administrative work procedures to track staff's daily tasks.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Liaised between clients and vendors and maintained effective lines of communication.
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests
Receptionist
Horizon Contact Centers
10.2017 - 08.2018
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Coordinate and schedule candidates for interviews if called upon
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
Kitisuru Manor Resort
03.2017 - 08.2017
- Organized, maintained and updated information in computer databases.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained a professional appearance of front the desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Delf A1 in French - Language
Alliance Francaise
Nairobi, Kenya 01.2014 - 11.2014
Diploma - Air Travel Operations - Tourism And Travel Management-IATA
Nairobi Aviation College
Nairobi, Kenya 01.2011 - 12.2012
Certificate -
Star of The Sea High School
Mombasa, Kenya 02.2004 - 11.2008
Certification - MS Excel, Ms Word Document,Internet,Powerpoint - Computers Packages
Institute of Advanced Technology
Nairobi, Kenya 01.2009 - 04.2009
Skills
Adaptability and Flexibility
undefinedAdditional Information - Online Short Courses
- Bridging in Mathematics, Biology & Chemistry
- Writing Cv
- Introduction to Proposal and Report writing
- Child protection in conflict settings
References
- Eunice Mutunga, eunice.mutunga@acted.org, 0727366489
- Shreeti Patel, shreeti@englishpress.com, 0722509838
- Georgina Mutua, gmutua@horizoncontactcenters.com, 0206987079/0711111432
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Responded to over 50 customer inquiries each day.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Timeline
Admin Assistant/Front Office
ACTED
10.2019 - 12.2023
Front office Executive
English Press Ltd
08.2018 - 10.2019
Receptionist
Horizon Contact Centers
10.2017 - 08.2018
Receptionist
Kitisuru Manor Resort
03.2017 - 08.2017
Delf A1 in French - Language
Alliance Francaise
01.2014 - 11.2014
Diploma - Air Travel Operations - Tourism And Travel Management-IATA
Nairobi Aviation College
01.2011 - 12.2012
Certification - MS Excel, Ms Word Document,Internet,Powerpoint - Computers Packages
Institute of Advanced Technology
01.2009 - 04.2009
Certificate -
Star of The Sea High School
02.2004 - 11.2008
Data Entry Clerk-Temporary
Action Against Hunger
1 2024 - 03.2024
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