Kelvin Ndegwa
Thika
Summary
Self-motivated Salesperson skilled in achieving sales and performance targets in fast-paced retail stores. Builds quick customer rapport to identify and satisfy needs. Collaborates well with wider teams to maintain productive, professional customer environments. Hardworking professional delivering faultless customer care in busy retail outlets. Merchandises and promotes stock persuasively to engage customers in high-value sales. Diligent in front- and back-of-house stock management for smooth store operations. Focused on efficiency and quality of service. Cares about each customer's needs. Knowledgeable about shop practices and customer relations.
Highly motivated professional with four years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Seasoned Small Business Owner with four years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Store Owner
Kenya
Thika
11.2021 - Current
- Controlled store's budget, ensuring minimum expenses to achieve maximum turnover.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Reviewed legal documents related to business operations.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed and implemented successful sales strategies to meet business goals.
Fashion Sales Associate
Self employed
Thika
10.2021 - Current
- Provided customers with enjoyable and memorable shopping experiences through relationship building and going the extra mile to assist needs.
- Maintained accurate records of sales, returns, exchanges, and other transactions.
- Organized store merchandise by size, color, style, or price according to company standards.
- Tracked inventory levels and communicated stock needs to management team.
- Checked in new shipments of clothing items daily and restocked shelves accordingly.
- Processed cash payments accurately using a point-of-sale system.
- Helped customers locate specific items throughout the store.
- Reconciled register tills at end of shift to ensure accuracy of funds received.
- Provided additional product information when requested by customers.
- Performed weekly audits of merchandise in order to identify any discrepancies or damages that need attention.
- Ensured all areas within the store were kept neat and tidy at all times.
- Handled online orders for customers who purchased items through the website or app.
- Collaborated with colleagues on promotional activities such as special events or seasonal campaigns.
- Followed up with customers after their purchase via phone calls or emails to ensure satisfaction with their purchase.
- Consistently met personal sales goals set by management team each month.
Personal Assistant
Kaka empire
Nairobi
01.2017 - 01.2020
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated meetings between internal departments and external partners.
- Maintained confidential files related to personnel records or other sensitive information.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Processed invoices related to business expenses incurred by the executive team.
Education
High School Diploma -
Kimuri Secondary School
Naivasha, Kinagop 11-2010
Some College (No Degree) - Fashion Design
YouTube, Online Channels
Skills
- Administrative Oversight
- Regulatory Compliance
- Marketing tactics
- Consulting
- Client Service
- Product branding
- Business marketing
- Verbal and written communication
- Partnership Development
- Negotiation
- Cash flow optimization
- Profit and loss analysis
- Customer Relations
- Sales Leadership
- Sales oversight
- Employee Development
- Business Development
- Business Planning
Certification
- Licensed storekeeper owner - 2023
Languages
- English, First language
- Swahili, Upper intermediate B2
Hobbies and Interests
Fashion enthusiasm
:fashion designer and Stylist
Redcross training program
:cpr
Languages
English
First Language
Swahili
Proficient
C2
Timeline
Retail Store Owner
Kenya
11.2021 - Current
Fashion Sales Associate
Self employed
10.2021 - Current
Personal Assistant
Kaka empire
01.2017 - 01.2020
High School Diploma -
Kimuri Secondary School
Some College (No Degree) - Fashion Design
YouTube, Online Channels
- Licensed storekeeper owner - 2023
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