Hesbon Omwenga

Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.

• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores
• Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
• Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 98%.
• Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
• Maintained a clean and welcoming lobby area to create a positive first impression for guests.
• Responded to guest inquiries to maximize guest satisfaction.
• Provided accurate information regarding local attractions, restaurants and activities.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled cash transactions and maintained sales and payments records accurately.