Mercy Mbugua

• A seasoned visa applications expert and education counselor offering 8 years experience in advising on suitable academic progression options at the tertiary level as well as administrative support to successfully apply for university courses, student visas, short and longer term accommodation, travel arrangements, pre-travel and post travel support.
• A detail-oriented team player with strong organizational skills and a measurable ability to handle multiple projects simultaneously, with a high degree of accuracy.
• Successfully facilitated over 200+ clients to access high quality tertiary education abroad in Australia, North America, Europe, England, Ireland, New Zealand.
• Driven to help clients achieve success by providing professional, evidence backed guidance on tertiary course options, visa risk assessment and application support, to ensure their decisions are well informed.

Naivasha Girls High School, Nakuru, County, Kenya, 2005-2008

• In-depth knowledge of university and visa advisory processes and their relevant application procedures.
• Expertise in student visa compliance regulations for Australia, Canada, U.S.A, England, Ireland, New Zealand, Schengen Area.
• Excellent communication skills applicable in both corporate and interpersonal interactions.
• Strong organization and time management skills, useful in managing diverse customer needs and changing priorities.
• Working knowledge of Microsoft suite and customer relationship management tools, relevant for efficient workflow and accomplishing daily tasks effectively.

• ICEF certified-QEAC number 12389
• Counselor and compliance certified by top Australian universities.
• Part of the team responsible for 35% increase of IDP Education- Kenya's brand visibility, product awareness and sales in Kenya, during the first financial year.
• Achieved destination Australia's 15% visa success rate up from nil, during IDP Education-Kenya's first financial year in Kenya, in the face of tougher policy changes and eligibility assessment regulations.
• Part of the team that contributed to a 97% visa success rate at Hill Education Consultants Ltd (Unipass) by introducing pre-assessment procedures prior to application, reducing application turn around time from 10 business days to 72 hours and undertaking regular training on evolving compliance regulations and trends.