Kelvin Hans
Nairobi, Nairobi Province
Summary
Adept at driving user engagement and sales growth, I leveraged strong empathy and policy enforcement skills at Cloudworkers and DOT COM BAKERY to exceed targets and enhance community interaction. My expertise in content moderation and strategic sales management resulted in significant market expansion and increased customer satisfaction, showcasing a proven track record of results.
Overview
5
5
years of professional experience
Work History
Chat Moderator
Cloudworkers
Nairobi, Nairobi Province, Kenya (Remote)
12.2022 - 03.2024
- Participated in regular team meetings, sharing insights on chat activity patterns to inform policy updates or enhancements.
- Ensured smooth operation during high-traffic periods by effectively prioritizing tasks based on urgency and importance.
- Collaborated with fellow moderators to develop new strategies for managing challenging situations.
- Streamlined moderation processes, allowing for quicker resolution of user issues.
- Provided valuable feedback regarding user sentiment towards product features or promotions discussed within chats.
- Increased user satisfaction with timely and professional responses to inquiries and concerns.
- Promoted adherence to platform policies by educating users on appropriate behavior and etiquette.
- Upheld a high standard of accuracy when documenting incidents or actions taken during moderation shifts, contributing to data-driven decision-making processes.
- Served as a brand ambassador by professionally representing the company values during interactions with users.
- Delivered comprehensive reports on chat activity and trends, informing management decisions.
Regional Sales Manager
DOT COM BAKERY
Mombasa, Mombasa District, Kenya (Remote)
02.2019 - 03.2021
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Finalized sales contracts with high-value customers.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
Education
Bachelor of Science - Education
South Eastern Kenya University
Kitui, Kitui District, Kenya10.2021
High School Diploma -
Kenya Institute Of Management Studies
Nairobi, Nairobi Province, Kenya04.2017
Skills
- Strong empathy
- Community Engagement
- Language Fluency
- De-Escalation Techniques
- Policy Enforcement
- Social media knowledge
- Time Management
- Attention to Detail
- Content Moderation
- Online Etiquette
- Problem-solving abilities
- Reliability
Languages
English
Native language
Timeline
Chat Moderator
Cloudworkers
12.2022 - 03.2024
Regional Sales Manager
DOT COM BAKERY
02.2019 - 03.2021
Bachelor of Science - Education
South Eastern Kenya University
High School Diploma -
Kenya Institute Of Management Studies