Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Generic

Janice Macharia

Chat Moderator
Nairobi, Nairobi Province

Summary

Professional, adaptable communicator with strong focus on team collaboration and achieving results. Skilled in managing high volumes of interactions, maintaining positive environment, and ensuring compliance with guidelines. Reliable and flexible, excelling in dynamic settings and effectively supporting both team and individual goals. Proficient in conflict resolution, active listening, and multitasking, contributing to cohesive and productive atmosphere.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Chat Moderator

Cloudworkers.UK
06.2024 - Current
  • Increased user satisfaction with timely and professional responses to inquiries and concerns.
  • Enhanced user experience by monitoring chat rooms and enforcing community guidelines.
  • Assisted in maintaining a positive online environment through active moderation of chat discussions.
  • Contributed to the development of training materials for new moderators, enhancing team cohesion and efficiency.
  • Optimized response times through efficient multitasking while handling multiple chats simultaneously.
  • Ensured smooth operation during high-traffic periods by effectively prioritizing tasks based on urgency and importance.

Education

General Diploma - Diploma in Information, Communication Technology

Kiriri Women's University of Science And Technology
Kasarani, Nairobi Province, Kenya
04.2001 -

Skills

User support

Strong empathy

De-escalation techniques

Policy enforcement

Strong problem-solving skills

Software

Java, C, C, Python, Html

Certification

Completion of modules: Java, UI and UX design, Robotics for beginners and Web Design.

Interests

Aviation

Charity

Travelling

Timeline

Chat Moderator

Cloudworkers.UK
06.2024 - Current

Completion of modules: Java, UI and UX design, Robotics for beginners and Web Design.

06-2023

General Diploma - Diploma in Information, Communication Technology

Kiriri Women's University of Science And Technology
04.2001 -
Janice MachariaChat Moderator