Java, C, C, Python, Html
Janice Macharia
Chat Moderator
Nairobi, Nairobi Province
Summary
Professional, adaptable communicator with strong focus on team collaboration and achieving results. Skilled in managing high volumes of interactions, maintaining positive environment, and ensuring compliance with guidelines. Reliable and flexible, excelling in dynamic settings and effectively supporting both team and individual goals. Proficient in conflict resolution, active listening, and multitasking, contributing to cohesive and productive atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Chat Moderator
Cloudworkers.UK
06.2024 - Current
- Increased user satisfaction with timely and professional responses to inquiries and concerns.
- Enhanced user experience by monitoring chat rooms and enforcing community guidelines.
- Assisted in maintaining a positive online environment through active moderation of chat discussions.
- Contributed to the development of training materials for new moderators, enhancing team cohesion and efficiency.
- Optimized response times through efficient multitasking while handling multiple chats simultaneously.
- Ensured smooth operation during high-traffic periods by effectively prioritizing tasks based on urgency and importance.
Education
General Diploma - Diploma in Information, Communication Technology
Kiriri Women's University of Science And Technology
Kasarani, Nairobi Province, Kenya 04.2001 -
Skills
User support
Strong empathy
De-escalation techniques
Policy enforcement
Strong problem-solving skills
Software
Certification
Completion of modules: Java, UI and UX design, Robotics for beginners and Web Design.
Interests
Aviation
Charity
Travelling
Timeline
Chat Moderator
Cloudworkers.UK
06.2024 - Current
Completion of modules: Java, UI and UX design, Robotics for beginners and Web Design.
06-2023
General Diploma - Diploma in Information, Communication Technology
Kiriri Women's University of Science And Technology
04.2001 -