Summary
Overview
Work History
Education
Skills
Languages
Interests
chatting
Timeline
Generic
Israel kesis

Israel kesis

chat moderator
nairobi

Summary

.At Indeed, as a Chat Moderator, I enhanced user satisfaction and community engagement through expert content moderation and empathetic user support. Leveraging strong de-escalation techniques and policy enforcement, I played a key role in developing training materials and optimizing chat response times, significantly contributing to a positive online environment and team efficiency. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

.Talented in chatting with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.


.Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Chat Moderator

Indeed
10.2021 - 09.2024
  • Increased user satisfaction with timely and professional responses to inquiries and concerns.
  • Enhanced user experience by monitoring chat rooms and enforcing community guidelines.
  • Assisted in maintaining a positive online environment through active moderation of chat discussions.
  • Contributed to the development of training materials for new moderators, enhancing team cohesion and efficiency.
  • Optimized response times through efficient multitasking while handling multiple chats simultaneously.
  • Upheld a high standard of accuracy when documenting incidents or actions taken during moderation shifts, contributing to data-driven decision-making processes.
  • Supported the growth of the community by engaging users in constructive conversations and activities.
  • Participated in regular team meetings, sharing insights on chat activity patterns to inform policy updates or enhancements.
  • Served as a brand ambassador by professionally representing the company values during interactions with users.

Education

Bachelor of Science - Information Technology

University of Nairobi
Nairobi Kenya
12.2016 - 12.2020

Skills

User Support

Languages

English
Native language
English
Bilingual or Proficient (C2)

Interests

Sicializing

chatting

I enjoy chatting as a hobby because it allows me to connect with people from diverse backgrounds and cultures. Through chatting, I’ve developed strong communication skills, including active listening and empathy. I often engage in meaningful conversations that help me understand different perspectives and improve my problem-solving abilities. This hobby has also enhanced my ability to multitask and manage time effectively, as I often juggle multiple conversations at once. Overall, chatting has made me more adaptable and better equipped to handle various communication challenges in a professional environment.

Timeline

Chat Moderator

Indeed
10.2021 - 09.2024

Bachelor of Science - Information Technology

University of Nairobi
12.2016 - 12.2020
Israel kesischat moderator