Beauty and make-up
JOY WAFULA
SUPPLY CHAIN MANAGEMENT
Nairobi,6235
Summary
Hands-on professional displaying talents in interpersonal skills and critical thinking. Experienced in successfully targeting new markets and establishing lasting customer relationships. Consistently follows up to answer questions and quickly remedies issues. Looking to explore new fields such as supply chain and procurement, accounting, administration and any other challenging opportunities.
Overview
1
1
year of professional experience
21
21
years of post-secondary education
2
2
Languages
Work History
TRADE DEVELOPMENT REPRESENTATIVE
TWIGA FOODS LIMITED
NAIROBI, NAIROBI
12.2020 - 02.2021
- Utilized Soko Yetu app to manage sensitive client information and update existing and new client profiles.
- Collaborated with my area team lead in marketing and sales team to increase brand awareness and uncover new leads.
- Bolstered revenue by 1.5m in December by acquiring 40 new outlets.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed customer relationships and increased overall sales by 4.5%.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
SALES REPRESENTATIVE
KYOSK DIGITAL SERVICES
NAIROBI, NAIROBI
02.2020 - 11.2020
- Created professional sales presentations to customers to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to the company.
CENSUS ENUMERATOR
KENYA NATIONAL BUREAU OF STATISTICS
NAIROBI, NAIROBI
08.2019 - 09.2019
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Explained questions in better detail for interviewees to allow truthful answers.
- Coded data from participant interviews.
- Recruited and screened over 400 participant households.
Education
Bachelor of Science - SUPPLY CHAIN MANAGEMENT
Jomo Kenyatta University of Agriculture And Tech
JUJA 09.2015 - 11.2019
Certified Procurement And Supplies Professional - Procurement
Kenya Institute of Supplies Management
NAIROBI 11.2017 - 11.2018
Computer Packages - COMPUTER PACKAGES
Fourth Dimension Computer College
NAIROBI 02.2015 - 04.2015
KENYA CERTFICATE oF SECONDARY EDUCATION - KCSE
NGARA GIRLS' HIGH SCHOOL
NAIROBI 02.2010 - 11.2014
KENYA CERTIFICATE oF PRIMARY EDUCATION - KCPE
BELLEVUE SCHOOL
NAIROBI 01.2000 - 11.2010
Skills
Critical thinking
Accomplishments
- Resolved product issue through consumer testing.
- Achieved customer number growth by completing onboarding of new clients with accuracy and efficiency.
- Achieved company efficiency by introducing customers to the Soko Yetu and Kyosk Duka app for customers to place orders and follow up on the same.
Interests
Reading online books
Educative podcasts
Self growth and development
Listening to songs with good beats
Timeline
TRADE DEVELOPMENT REPRESENTATIVE
TWIGA FOODS LIMITED
12.2020 - 02.2021
SALES REPRESENTATIVE
KYOSK DIGITAL SERVICES
02.2020 - 11.2020
CENSUS ENUMERATOR
KENYA NATIONAL BUREAU OF STATISTICS
08.2019 - 09.2019
Certified Procurement And Supplies Professional - Procurement
Kenya Institute of Supplies Management
11.2017 - 11.2018
Bachelor of Science - SUPPLY CHAIN MANAGEMENT
Jomo Kenyatta University of Agriculture And Tech
09.2015 - 11.2019
Computer Packages - COMPUTER PACKAGES
Fourth Dimension Computer College
02.2015 - 04.2015
KENYA CERTFICATE oF SECONDARY EDUCATION - KCSE
NGARA GIRLS' HIGH SCHOOL
02.2010 - 11.2014
KENYA CERTIFICATE oF PRIMARY EDUCATION - KCPE
BELLEVUE SCHOOL
01.2000 - 11.2010
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