FLORENCE WAIRIMU GATHITU
Summary
Result-driven and people-oriented sales professional with up to 4 years of working with FMCG companies. Advanced knowledge of Customer Service, Public Relations and Project Management. Led and managed a team of 5+ by providing guidance and instructions on brand's portfolio of projects. Known for improving operational efficiency through effective staff management, recordkeeping and customer service. Highly skilled at creating new relationships and maintaining strong customer service to generate repeat business. In-depth knowledge of effective sales strategies and exceptional presentation skills. Analytical thinker with the ability to perform well under pressure.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Trade Development Representative
Safaricom PLC
01.2022 - Current
- Conducting Right Execution Daily (RED).
- Mapping new outlets.
- Ensuring material and airtime distribution.
- Supervising business activities in my cluster.
- Relationship development with our partners.
- Meeting individuals daily, weekly and monitor key performance targets.
- Ensure branding and merchandise availability.
Secretary
Aspasia Capital Group
06.2021 - 12.2021
- Prepare daily, weekly and monitoring reports.
- Delegate duties to other staffs.
- Keep stock of office supplies and Orders.
- Develop and maintain a filing system.
- Clerical duties.
Guest Relations Person
Media Max
05.2019 - 10.2019
- Escorting guests to various rooms.
- Arranging parking reservations.
- Assist with check in process.
- Ensuring a pleasant and satisfying stay at the firm.
- Record keeping.
Team Leader
Simbisa Brands
04.2019 - 08.2019
- Coming up with weekend trade visit to existing and potential customers.
- Assisting customers with the nearest restaurant location.
- Helping Customers to place an order Dial A Delivery.
- Report writing and photography.
- Ensuring brand ambassadors are well groomed and report to work on time.
- Maintaining quality service by enforcing quality and customer service standards by analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements.
Brand Ambassador
Hall mark agency, Simbisa Brands firm, Neo marketing agency
10.2015 - 12.2018
- Direct sales by convincing customers to purchase our products.
- Educating and informing customers on various products in the market.
- Closing sales.
- Fetching feedback from consumers.
- Stock taking.
Education
Bachelor of Art - Mass Communication
Mount Kenya University
05.2023 - 01.2026
Diploma in Advertising and Public Relations -
Kenya Institute of Mass Communication
Diploma in Business Administration - Module 1
Komarocks school of business
01.2012 - 01/2013
Computer packages -
Nairobi Industrial Institute
Ngararia Girls -
Ng'araria Girls High School
01.2007 - 01/2010
Skills
- Communication
- Customer Service
- Marketing
- Customer Relationship Management
- Emotional Intelligence
- Conflict negotiation
- Active listening
- Prospecting
- Time Management
- Project Management
- Ability to work under pressure
- Problem resolution
References
- Miriam Bartonjo, Business Team Lead, Safaricom PLC, 0745915635
- Dadson Mwangi, Team leader, Machakos Safaricom shop, 0723454042
- Geoffrey Changa, Team Lead, Smollan agency, 0723226149
Additional Skills And Training
- Took part in gender equality training organized by KUJ
- A volunteer at I donate charity organization
- Ability to work under pressure
- Proven ability to resolve problems within a few hours even when there are no laid-out processes
Career Profile Summary
Result-driven and people-oriented sales professional with up to 2 years of working with FMCG companies. Advanced knowledge of Customer Service, Public Relations and Project Management. Led and managed a team of 5+ by providing guidance and instructions on brand's portfolio of projects. Known for improving operational efficiency through effective staff management, recordkeeping and customer service. Highly skilled at creating new relationships and maintaining strong customer service to generate repeat business. In-depth knowledge of effective sales strategies and exceptional presentation skills. Analytical thinker with the ability to perform well under pressure.
Timeline
Bachelor of Art - Mass Communication
Mount Kenya University
05.2023 - 01.2026
Trade Development Representative
Safaricom PLC
01.2022 - Current
Secretary
Aspasia Capital Group
06.2021 - 12.2021
Guest Relations Person
Media Max
05.2019 - 10.2019
Team Leader
Simbisa Brands
04.2019 - 08.2019
Brand Ambassador
Hall mark agency, Simbisa Brands firm, Neo marketing agency
10.2015 - 12.2018
Diploma in Business Administration - Module 1
Komarocks school of business
01.2012 - 01/2013
Ngararia Girls -
Ng'araria Girls High School
01.2007 - 01/2010
Diploma in Advertising and Public Relations -
Kenya Institute of Mass Communication
Computer packages -
Nairobi Industrial Institute