JACKLINE MBUGUA
Kiambu, Kiambu District
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with SASRA Kenya regulations. Exhibits exceptional analytical skills and to conceptualize customer service proposals and provide viable solutions.
Overview
2
2
years of professional experience
Work History
Relationship Officer-OPERATIONS
TAI SACCO SOCIETY LIMITED
02.2023 - Current
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Customer Care Officer
TAI HOUSING SOCIETY LIMITED
04.2022 - 02.2023
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Increased client base by actively participating in networking events and generating leads through social media platforms.
- Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
Education
DIPLOMA - JOURNALISM AND MASS COMMUNICATION
MOUNT KENYA UNIVERSITY
Thika, Nairobi Province, Kenya07.2022
Skills
- Customer service orientation
- Marketing knowledge
- Excellent communication
- Computer literacy
- Adaptability and flexibility
- Creativity and innovation
- Teamwork and collaboration
Languages
English
Native or Bilingual
French
Elementary
Timeline
Relationship Officer-OPERATIONS
TAI SACCO SOCIETY LIMITED
02.2023 - Current
Customer Care Officer
TAI HOUSING SOCIETY LIMITED
04.2022 - 02.2023
DIPLOMA - JOURNALISM AND MASS COMMUNICATION
MOUNT KENYA UNIVERSITY
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