GLADWELL MUGAMBI

As a Sales and Marketing Executive at Gwell Homes, I specialize in the real estate sector, focusing on both furnished and unfurnished residential properties. My primary role is to match clients with housing options that meet their specific needs and preferences across various locations in Kenya.

Key Responsibilities:

• Conduct market research to identify and target prospective clients in need of rental or purchase properties.
• Assist clients in finding suitable apartments and homes by gathering their specifications (e.g., budget, location, amenities, size) and presenting curated property options.
• Maintain an up-to-date database of available properties across different regions in Kenya.
• Manage end-to-end communication with clients, property owners, and agents to ensure smooth viewings and negotiations.
• Create and execute digital and offline marketing campaigns to promote listings and build brand visibility.
• Prepare marketing materials, including brochures, property listings, social media content, and portfolios.
• Build and maintain strong relationships with landlords, developers, and property managers to ensure a consistent flow of listings.
• Provide after-sales support to ensure client satisfaction and generate referrals.

As a skilled freelance researcher and content writer, I have worked with diverse clients across global freelancing platforms such as Fiverr, Upwork, and through direct contracts. My work focuses on delivering high-quality, original content tailored to the specific needs of businesses, entrepreneurs, and direct clients.

Key Responsibilities:

• Conducted in-depth research on a wide range of topics, including business, technology, health, lifestyle, education, and more.
• Produced SEO-optimized blog posts, articles, website content, product descriptions, reports, whitepapers, and academic pieces.
• Collaborated with clients to develop content strategies aligned with their brand voice and goals.
• Ensured timely delivery of projects while maintaining high standards of grammar, clarity, and originality.
• Edited and proofread content for quality assurance and client satisfaction.
• Maintained strong communication with clients to clarify project requirements and implement feedback.

Key Responsibilities:

• Conducted guided tours for school groups, tourists, and other visitors, explaining exhibitions, artifacts, and historical facts in an engaging and accessible manner.
• Welcomed guests at the reception area, provided information on museum services, ticketing, and exhibitions.
• Answered visitor questions and offered recommendations based on their interests and available exhibits.
• Assisted in organizing group visits and coordinating tour schedules.
• Ensured a smooth and enjoyable visitor experience by addressing inquiries, concerns, and special requests.

My role involved front-desk support, handling inquiries, and maintaining positive client relations.

Key Responsibilities:

• Warmly received and directed guests and visitors upon arrival, ensuring a positive first impression.
• Answered phone calls and responded to customer inquiries with professionalism and courtesy.
• Assisted in handling client complaints or requests and directed them to the appropriate departments.
• Maintained a clean and organized reception area.
• Recorded visitor information and managed appointment schedules.
• Supported the customer service team in managing emails, follow-ups, and documentation.
• Provided general administrative support including filing, data entry, and record keeping.