Summary
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Isabel Njeri Njuguna

Isabel Njeri Njuguna

Ruiru

Summary

I am a dedicated and experienced accounting professional with proven success managing finances, financial reporting, auditing and reconciliation for mid-size and small business enterprises for 10 years now. A detail oriented customer service and marketing professional with knowledge on customer service management, strategic marketing, and customer support. Seeking an opportunity to use my decade of experience to serve a goal driven organization that values excellence and determination.

Work History

Customer Service Executive

Metropolitan National Sacco Society Limited
  • Provided exceptional customer service, maintaining customer satisfaction rate at 95% feedback analysis leading to improved customer experience
  • Maintained effective claim and customer enquiry through direct contact and feedback collection enhancing resolution and efficiency at 10% reduced complaints
  • Lead a strong team to achieve overall center excellence and dedication to customer support, reception and service sales enabling better customer experience overall
  • Regularly updated the customer service ethics and directives in line with daily access volume to reduce delays up to 30% on Check-in.

Direct Marketer/ Customer Service Officer

Tai Sacco Society Limited
  • Directed marketing strategies and center policy emulation to improve service delivery and customer satisfaction
  • Effectively managed to formulate a customer feedback data form that focused on analyzing customer feedback and response to service, leading to increased response rate achieving 95% effectiveness
  • Organized and elaborated field marketing and service sales frequency, managing quarterly increased customer service.

Accounting Officer

Levincas Coffee House & Restaurant
  • Reconciled general ledger accounts and invoices to achieve better financial reporting
  • Assisted in formulating and analyzing of financial statements, profit and loss accounts, validate payment invoices leading to reduced loss speculation
  • Ensured an update of audits, managing a clean audit report overall
  • Fast tracked reporting leading a reduced time rate to 15% less lag
  • Assisted in automation of financial reporting tool, through software setting that improved counter management.

Education

Higher Diploma, Theological Education -

Presbyterian University of East Africa
Nairobi, Kenya

Bachelor of Business Management, Banking & Finance -

Mount Kenya University
Thika, Kenya
01.2010

Skills

  • Financial Analysis
  • Accounting Software
  • Customer Service
  • Sales & Marketing
  • Budget Control and Forecasting
  • Regulatory Compliance
  • Financial Reporting
  • Communication
  • Time Management
  • People Skills
  • Financial Inclusivity
  • Banking Evolution
  • Money Market Funds
  • English Proficient Level
  • Kiswahili Native Bilingual

Personal Information

Gender: Female

References

  • Evangeline Wairimu Mwangi, Metropolitan National Sacco Society Limited, Human Resources Manager, evangelinewairimu@gmail.com, +254715077685
  • Naomi Muthoni Kamau, Tai Sacco Society Limited, Brand Manager, naomi.muthama@taisacco.com, +254721699623
  • John Njenga, Levincas Coffee House & Restaurant, Manager, john2010ke@yahoo.com, +254721782741

Timeline

Customer Service Executive

Metropolitan National Sacco Society Limited

Direct Marketer/ Customer Service Officer

Tai Sacco Society Limited

Accounting Officer

Levincas Coffee House & Restaurant

Higher Diploma, Theological Education -

Presbyterian University of East Africa

Bachelor of Business Management, Banking & Finance -

Mount Kenya University

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Isabel Njeri Njuguna