Hannah Muniu
Customer Service Representative
Nairobi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Well-qualified Logistics assistant proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
2
2
years of professional experience
Work History
Logistics Assistant
Copia Global
Nairobi
03.2021 - 08.2022
- Generated, distributed and filed copies of all billing paperwork.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Verified accurate account invoicing through collaboration with accounting department.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Received and processed customer payments.
- Oversaw daily inventory counts to maintain data accuracy.
Customer Service Representative
Sportpesa
Nairobi
11.2018 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
Education
Diploma - Human Resources Management
Alison
Online 03.2021 - 03.2021
Skills
CRM
Administrative support
Creative problem solving
Staff education and training
Route dispatch
Order fulfillment
Professional telephone demeanor
ERP expertise
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 34 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Logistics Assistant
Copia Global
03.2021 - 08.2022
Diploma - Human Resources Management
Alison
03.2021 - 03.2021
Customer Service Representative
Sportpesa
11.2018 - 10.2019