George Muhoho
Logistics, Transport, Supply Chain & Customer Service
Nairobi
Summary
PERSONAL STATEMENT
Logistics & Customer service.
Experienced logistics, Transport, Supply Chain & customer service with a demonstrated history of working in the logistics and customer service industry.
Looking to work in a competitive environment, to contribute towards the development and implementation of processes and structures that will increase the efficiency of the organization’s activities with - Organized and dependable success rate at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
Work History
Logistics & Customer Service – Warehouse Manager
Sokowatch Limited I
Nairob & Mombasa
09.2020 - Current
- Inventory Movement report maintaining shrinkage levels up to 0.08% of total revenue.
- Last Mile Order fulfillment success with 99% DoD SLA.
- Review procedures and make recommendations on how to ensure compliance with established guidelines across Kenya branches.
- Provide insights & expertise on Logistics operations by creating Logistics & Supply Chain SOPs & WI for seem less operations & guidelines
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Nairobi Warehouse Manager
Sokowatch Limited I
Nairobi, 30
01.2019 - 08.2020
- Integrated warehouse operations with existing and new business processes
- Reduced worker accidents by implementing improved safety standards and monitoring procedures
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
- Reviewed established business practices and improved processes to reduce expenses
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise
Volunteer
Friends of hope
Nairobi & Nakuru
12.2016 - 12.2019
- Provided life skills training to group of 50 university co students.
- Partnered with friends & family to support children in reduced circumstances
- Assisted with special events and programs
- Maintained clean, neat, and operational facilities to serve program needs
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
- Represented organization positively and professionally while providing community with much-needed services
- Provided administrative support to department leads to help organize events.
Procurement Officer
Sokowatch Limited I
Nairobi, 30
06.2018 - 01.2019
- PO Generation by forecasting orders versus current SOH using G suite tools like reorder logic.
- Supplier Invoice matching & Credit note tracking for business continuity maintaining inventory P&L
- Liaising and negotiating with suppliers/ manufacturing for better margins, exclusive deals/ relations whilst maintaining contacts & building network
Customer Engagement
Sokowatch Limited I
Nairobi, 30
09.2017 - 05.2018
- Conversion of customer to self - ordering from as low as 6% to 71% over period of 15months
- More than 100+ Outbound calls with 68% success rate to orders
- Promoted business retention and growth by providing services to 500+ customers per day, managing their needs and assisting with technical issues & Support
Freelance Writer
Smart Life Mag
Nairobi, 30
06.2016 - 01.2017
- Runs own food creative blog - www.georgethairuthe1.wordpress
- Published 5 articles in Smart Life magazine freelancing
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Volunteer
KAG church
Kiambu, 13
01.2016 - 12.2016
- Supported IT department by introducing video psalm software application & training support for projecting scriptures, songs, video layout.
- Led group discussions and activities to meet different departmental needs
Errand Operator
Brilliant Marks Limited Company
Nairobi, 30
11.2015 - 03.2016
- Responsibilities:
- Developed database that made it easier when referencing
- Pitching company’s portfolio to institutions with 90% success rate of business/ contract engagement to eventual service delivery
Social Media Manager
Cassette Photography
Kiambu , 13
01.2015 - 03.2015
- Created a Facebook page which was able to generate 200 likes within a period of six weeks
- Initiated a wedding bouquet package campaign online and in print which generated a lot of revenue.
- Designed and implemented social media strategies to align with business goals.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Education
BBA - Media Studies
University of Nairobi
Nairobi 09.2013 - Current
High School Diploma -
Nyangwa Boys High School
Embu 02.2009 - 05.2012
Skills
SKILLS AND COMPETENCEundefined
Certification
Management & Leadership Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Logistics & Customer Service – Warehouse Manager
Sokowatch Limited I
09.2020 - Current
Business Ethics Certified
08-2020
Management & Leadership Training
01-2020
Nairobi Warehouse Manager
Sokowatch Limited I
01.2019 - 08.2020
Procurement Officer
Sokowatch Limited I
06.2018 - 01.2019
Customer Engagement
Sokowatch Limited I
09.2017 - 05.2018
Volunteer
Friends of hope
12.2016 - 12.2019
Freelance Writer
Smart Life Mag
06.2016 - 01.2017
Volunteer
KAG church
01.2016 - 12.2016
Errand Operator
Brilliant Marks Limited Company
11.2015 - 03.2016
Social Media Manager
Cassette Photography
01.2015 - 03.2015
BBA - Media Studies
University of Nairobi
09.2013 - Current
High School Diploma -
Nyangwa Boys High School
02.2009 - 05.2012
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