William Gathage
Nairobi
Summary
Highly-qualified Portfolio & Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 10 years of billing-related experience. Detail-oriented & familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
16
16
years of professional experience
Work History
East Africa Portfolio & Collections Manager
Sokowatch Limited (Wasoko)
04.2023 - Current
- Portfolio and Revenue Growth through Team and Stakeholders Management, NPL and Debt Collection Management, Service and Operational Excellence and Compliance, Team training, management, motivation and cost control, Overall in charge of all country BNPL operations
Financial Services Manager (Kenya)
Sokowatch Limited (Wasoko)
06.2022 - 03.2023
- Portfolio Growth, Revenue Growth, NPL Management, Debt Collection Management, Service Excellence, Operational Excellence and Compliance, Cost control, Team training & management, Overall in charge of all country BNPL operations
Digital Financial Services Manager (Nairobi Region)
Twiga Foods Limited
06.2021 - 05.2022
- Attracting, developing, and retaining capable and effective team members, Managing the teams by setting daily/weekly targets, evaluating their performances and appraisals of the team members, Pushing Sokoloan initiatives, Driving revenue and Usage of services through vending of airtime, bill, and utility payment, offering bridge finance (Soko Loan) and financial protection (Insurance services), Developing sokoloan recovery strategies while minimizing the portfolio at Risk (PAR), Accountable for managing the assigned digital adoption targets within Nairobi region and optimal adoption of digital services, Quality acquisition, Onboarding, and engagement of vendors in my region, Growing revenue and profits though promotion of digital solutions in the market, Reviewing market analysis and recommending service penetration strategies
Agent Relationship Banker
Co-operative Bank of Kenya Limited
11.2011 - 09.2020
- Increasing bank's visibility in the eyes of public by aggressive agent & merchant recruitment, Growth and maintenance for achievement of target income for assigned branches, Growing cheap and stable deposits through the bank agency & merchant network, Keeping constant close touch with the agents and other key business influencers and competitors in the market to keep abreast of developments in the market, Organizing & Co-ordination of training of agents on various CBK guidelines especially on KYC,AML & Anti-terrorism financing, Pushing transactions at the agent level and merchant locations while still ensuring optimal service delivery by the agents & merchants, Ensuring adherence to CBK prudential guidelines, VISA and MasterCard regulations ,Practices and all internal processes and procedure as per agent banking manual, Attending to queries from the agents, Merchants, Internal, External customers and CBK supervisors within the stipulated time, Cross selling asset solutions to the managed relationship including: Small Micro Enterprise loans, Asset finance, Insurance premium financing & Credit cards, Growing the bank's liability book mainly; Mobilizing deposits through introduction of personal and current accounts
Direct Sales Representative (DSR)
Barclays Bank of Kenya Limited
04.2008 - 11.2011
- Growing bank's liability book mainly, Mobilizing deposits through introduction of New Business accounts, Identifying sales opportunities and cross selling Barclays Africa retail products and services, Growing non funded incomes mainly through mobile banking platforms, Proactively marketing of institution asset products including but not limited to personal loans and credit cards, Soliciting new and existing customers to take up asset products and top-up facilities, Interviewing, Analyzing, and evaluating applicants on emphasis to risks and particular focus on repayment ability
Education
Bachelor of Commerce in Finance -
Kenyatta University
Nairobi12.2018
Diploma in Purchasing and supplies Management -
Kenya Institute of Management
Nairobi12.2014
Kenya Certificate of Secondary Education -
Murang'a High School
Murang'a, 2912.2003
Skills
- Management & Leadership
- Portfolio & Revenue growth
- Non Preforming loans & Bad debts Management
- Credit scoring & underwriting
- Service & Operational excellence
- Team training ,Management & Cost control
- Relationship Management
- Project Management Skills
- Collections experience
References
On Request
Training Certificates
- Identifying and Managing customer expectations.
- Developing Stronger customer relationships
- Customer service confrontation and conflict resolution
Hobbies And Interests
- Reading aspiring writings, business journals and magazines
- Research work
- Networking
Timeline
East Africa Portfolio & Collections Manager
Sokowatch Limited (Wasoko)
04.2023 - Current
Financial Services Manager (Kenya)
Sokowatch Limited (Wasoko)
06.2022 - 03.2023
Digital Financial Services Manager (Nairobi Region)
Twiga Foods Limited
06.2021 - 05.2022
Agent Relationship Banker
Co-operative Bank of Kenya Limited
11.2011 - 09.2020
Direct Sales Representative (DSR)
Barclays Bank of Kenya Limited
04.2008 - 11.2011
Bachelor of Commerce in Finance -
Kenyatta University
Diploma in Purchasing and supplies Management -
Kenya Institute of Management
Kenya Certificate of Secondary Education -
Murang'a High School
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