FIONA WANGUI NG'ANG'A
Remote Office Assistant
Summary
A dedicated and organized administrative professional seeking a position as a Remote Office Assistant. Bringing strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. Proficient in MS Office and Google Workspace, with a willingness to support diverse administrative operations in a remote work environment.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
RECEPTIONIST
MOGO AUTO LTD
07.2021 - 05.2023
- Responded to inquiries from callers seeking information.
- Managed document creation and filling using Google Doc and Google Drive.
- Assisted managers with calendar scheduling, emails and task tracking.
- Conducted data entry and maintained accurate records.
- Supported basic bookkeeping using spreadsheets.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
OFFICE ASSISTANT
ASUMBI TREATMENT CENTRE
09.2017 - 06.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Utilized Ms office tools for documentation and reporting.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
Bachelor of Science - Project Planning And Management
Moi University
04.2013 - 12.2016
ACCA - Accounting And Finance
Strathmore University
01.2021 - Current
Certificate in Basic Sign Language -
University of Nairobi
01.2013 - 06.2013
High School Diploma -
Loreto Girls High School
02.2008 - 11.2011
Skills
- Travel planning
- Data Entry and Record Keeping
- Google work Space (Docs Sheets Drive)
- Proficient in MS Office (Word Excel Outlook)
- Travel planning
Accomplishments
- Responded to over 40 customer inquiries each day.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Introduced staff induction on administration procedures and policies.
- Achieved reduction of maintenance costs by introducing furniture clearance field on clearance forms.
- Organized outreach project, resulting in first ever company outreach.
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
Key Competencies
- Strong attention to detail and accuracy
- Ability to manage time and meet deadlines remotely
- Proactive and self-motivated
- Excellent organizational and recordkeeping skills
- Effective communication and teamwork in remote settings
Timeline
RECEPTIONIST
MOGO AUTO LTD
07.2021 - 05.2023
ACCA - Accounting And Finance
Strathmore University
01.2021 - Current
OFFICE ASSISTANT
ASUMBI TREATMENT CENTRE
09.2017 - 06.2020
Bachelor of Science - Project Planning And Management
Moi University
04.2013 - 12.2016
Certificate in Basic Sign Language -
University of Nairobi
01.2013 - 06.2013
High School Diploma -
Loreto Girls High School
02.2008 - 11.2011
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