MERCY NDIKE KITHONGO
Nairobi,30
Summary
Open -minded, appreciate diversity and ready to embrace positive ideas. independently work competently but also very efficient in team work hence generating valuable outcome utilizing my skills. Greatly admire integrity, endurance, ethical and moral uprightness thus handling errands. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Loan Officer Customer Service and Sales Cars Department
MOGO AUTO LTD
Nairobi, 30
05.2021 - Current
- Call clients and take them through products, follow up with clients for proper documentation, processing of loans, assist clients in cases of payments, insurance, and any related matter regarding loans.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendation.
- Developed and implemented marketing campaigns to attract new customers.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Developed strong relationships with customers through high levels of customer service.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Assessed loan portfolios for compliance with underwriting policies
- Processed loan applications and monitored progress from start to finish
Internship
Mogo Auto Ltd
08.2020 - 10.2020
- Taking clients through products and convincing them to take a loan with us.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
Sales person
Tile And Carpet Center(1 Month Sale)
06.2019 - 07.2019
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Located merchandise across various stores to address customer needs.
Internship
Kenya Medical Supplies Authority (KEMSA)
- Media monitoring, photography, writing weekly and monthly newsletters, updating infotalk(weekly company magazine), branding of events, assisting in management records, participating in media relations.
Education
Bachelor Arts in International Relations - Peace And Conflict Resolution Studies
United States International University- Africa
Nairobi01.2016
Kenya Certificate of Secondary Education (KCSE) -
St. Lawrence Nziu Secondary School
Makueni 01.2010
Kenya Certificate of Primary Education (KCPE) -
Utawala Academy
Nairobi01.2004
Skills
- Representative Experience
- Assessment Capabilities
- Mediation Skills
- Strategic Partnerships
- Team Collaboration
- Activity Planning
- Goal Setting
- Issue Resolution
Career Statements Objective
To develop myself as a competent person, able to adapt in any environment so as to demonstrate professional integrity, while seeking to achieve the highest standards of excellence and reach distinguished levels of professionalism.
Cultural Interest And Physical
- Reading
- Watching documentaries
- Voluntary societal work
- Swimming
- Travelling
Personal Information
- Date of Birth: 11/20/90
- Gender: Female
- Nationality: Kenyan
References
- Bridget Mureithi Kagendo, Loans Sales Specialist, Mogo Financing, Nairobi, +254 713158897
- Neddy Mbori, Public Relations Officer, Kenya Medical Supplies Authority, P.O Box 47715-00100, Nairobi, +254 710121110
- Peris Nyawira Migwi, Branch Manager, Mogo Auto Ltd, Nairobi, +254 720392185
Languages
English, Kiswahili
Native language
French
Beginner
A1
Timeline
Loan Officer Customer Service and Sales Cars Department
MOGO AUTO LTD
05.2021 - Current
Internship
Mogo Auto Ltd
08.2020 - 10.2020
Sales person
Tile And Carpet Center(1 Month Sale)
06.2019 - 07.2019
Internship
Kenya Medical Supplies Authority (KEMSA)
Bachelor Arts in International Relations - Peace And Conflict Resolution Studies
United States International University- Africa
Kenya Certificate of Secondary Education (KCSE) -
St. Lawrence Nziu Secondary School
Kenya Certificate of Primary Education (KCPE) -
Utawala Academy
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