FAITH MOKUA
Nairobi
Summary
Dynamic Business Operations Coordinator with a proven track record at Mogo Auto Limited, enhancing sales performance through expert data analysis and market trend identification. Excelled in project management and stakeholder collaboration, demonstrating exceptional analytical and communication skills. Achieved significant process improvements, underscoring adaptability and a customer-focused approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Operations Coordinator
Mogo Auto Limited
Nairobi
09.2024 - Current
- Analyze sales data to identify market trends and opportunities
- Create detailed reports on sales performance and customer requirements
- Collaborate with stakeholders to understand and address customer needs
- Maintain comprehensive documentation of processes and customer interactions
Operations and Projects Supervisor
Halfwaytree
Nairobi
05.2024 - 01.2025
- Analyzed operational data to identify process improvements and implement solutions
- Created and monitored KPIs to track operational performance and drive decision-making
- Collaborated with cross-functional teams to optimize workflows and enhance customer satisfaction
- Conducted stakeholder analysis and maintained effective communication channels
Project Management Intern
Kenya National Examinations Council
Nairobi
03.2021 - 01.2025
- Supported project planning and execution through detailed documentation
- Conducted stakeholder analysis and maintained communication channels
- Created analytical reports for tracking project progress and outcomes
- Collaborated across departments to ensure project success
Education
BSc. - Project Management
Jomo Kenyatta University of Agriculture and Technology
Kenya06.2023
Skills
- Microsoft Office Suite (Advanced Excel, Word, PowerPoint)
- Data analysis
- Data visualization
- Project management
- Business process analysis
- Documentation
- Analytical skills
- Problem solving
- Communication skills
- Interpersonal skills
- Organizational skills
- Customer-focused
- Adaptability
Certification
- Leadership for Growth Certification - Amani Institute
- Google Digital Skills for Africa
- Currently pursuing additional data analysis certifications
Timeline
Business Operations Coordinator
Mogo Auto Limited
09.2024 - Current
Operations and Projects Supervisor
Halfwaytree
05.2024 - 01.2025
Project Management Intern
Kenya National Examinations Council
03.2021 - 01.2025
BSc. - Project Management
Jomo Kenyatta University of Agriculture and Technology
Similar Profiles
FIONA WANGUI NG'ANG'AFIONA WANGUI NG'ANG'A
RECEPTIONIST at MOGO AUTO LTDRECEPTIONIST at MOGO AUTO LTD
JOYCE NYAMBURAJOYCE NYAMBURA
SENIOR LOAN OFFICER - CARS at MOGO AUTO LTDSENIOR LOAN OFFICER - CARS at MOGO AUTO LTD
MERCY NDIKE KITHONGOMERCY NDIKE KITHONGO
Loan Officer Customer Service and Sales Cars Department at MOGO AUTO LTDLoan Officer Customer Service and Sales Cars Department at MOGO AUTO LTD
Mark Andrew WanjauMark Andrew Wanjau
Cyber Security Specialist at Deckfirm Technologies HubCyber Security Specialist at Deckfirm Technologies Hub
Grace NgigiGrace Ngigi
Process Engineer at Tetra PakProcess Engineer at Tetra Pak