Elvis Macharia
IT Support Specialist | Cybersecurity Enthusiast | MSc InfoSec | Future SOC Analyst | Customer-Centric Tech Professional
Nairobi
Summary
Dynamic IT generalist with a proven track record in business development and customer support, combining technical expertise with exceptional interpersonal skills to deliver scalable, secure, and user-focused solutions across the healthcare, education, and consulting sectors. Certified in Google IT Support and Cisco’s Introduction to Cybersecurity, currently pursuing an MSc in Information Systems Security at Strathmore University while expanding knowledge in threat detection, SIEM, and SOC tools. Proficient in various technologies including Office 365, Wireshark, and Salesforce, with a strong focus on enhancing customer experience within tech environments. Seeking opportunities in IT, security, or tech support to leverage skills in driving successful market development and consultative sales.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Business Development Associate
Metrocare Health Clinic
09.2024 - Current
- Identified and pursued new business opportunities and partnerships
- Built and managed relationships with corporates, insurers, and schools
- Planned and executed marketing campaigns (digital & offline)
- Managed social media accounts and created engaging content
- Organized community outreach events and health camps
- Designed marketing materials and promoted clinic services
- Tracked campaign performance and prepared regular reports
- Represented the clinic at expos, events, and corporate meetings
Medical Billing Clerk
Metrocare Health Clinic
06.2024 - 09.2024
Project appraisal Officer
International Fund for Agricultural Development (IFAD)
12.2021 - 04.2022
- Assessment of a project in terms of its economic, social and financial viability
- Decide to Accept or reject a Project
- It is a tool to check the viability of a Project Proposal
Information Technology Intern
Gertrude’s Children’s Hospital
02.2021 - 06.2021
- Consulting with IT managers and other departments as required.
- Providing IT assistance to staff and customers.
- Training end-users on hardware functionality and software programs.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
Education
Master's degree - Information System Security
Strathmore University
08.2024
Bachelor of Science - BS - Information Technology
Pioneer International University
11.2022
Skills
Customer service
Call management
Problem-solving
Customer relations
Call center experience
Information security
Customer satisfaction measurement
Live chat support
Active listening
Product knowledge
Time management
Data entry
Certification
CCNA: Introduction to Networks
Timeline
Business Development Associate
Metrocare Health Clinic
09.2024 - Current
Medical Billing Clerk
Metrocare Health Clinic
06.2024 - 09.2024
Project appraisal Officer
International Fund for Agricultural Development (IFAD)
12.2021 - 04.2022
Information Technology Intern
Gertrude’s Children’s Hospital
02.2021 - 06.2021
Bachelor of Science - BS - Information Technology
Pioneer International University
Master's degree - Information System Security
Strathmore University