CHAVODO AGOI COLLINS
Hotelier
NAIROBI
Summary
Trained and experienced in housekeeping, service waiting, and cooking, with a strong passion for hospitality management. Competent and reliable housekeeping professional with excellent communication skills, inventory management expertise, and problem-solving abilities. Proficient in food and beverage service sequence, banquet operations, and effective duty management. Keen sensitivity to customer satisfaction and commitment to meeting individual needs.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Assistant Team Leader/Housekeeping Room Attendant
TM Luxurious Homes Apartments
Mombasa,Kenya
12.2023 - Current
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Evaluated customer needs and feedback to drive product and service improvements.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Sorted, laundered and put away various laundry items.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Worked with customer service representatives to handle escalated customer issues.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Covered shift shortages for u shifts to keep production schedule on time.
Housekeeper
Nokras Hotels
Embu
10.2023 - 12.2023
- Acknowledged and greeted guests in public spaces with a warm and friendly greeting
- Reviewed daily inventory of supplies needed to complete the assignments for the day
- Cleaned hotel rooms including dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen area, lobby, and common areas
- Performed quality cleaning to meet required standards within set time limits
- Maintained facility in a sanitary condition thorough washing and cleaning
- Responsible for operating and merchandising cleaning equipment, such as vacuums, polishers, and buffers
- Complied with all regulations such as OSHA, EPA, state health department, etc
- Reported, turned in, and/or logged all lost and found items according to established procedures
- Notified the supervisor when service is complete so rooms may be sold or occupied while monitoring and controlling supplies and amenities, and minimizing waste within all areas of housekeeping including cleaning of kitchen areas, room refrigerator, coffee maker, cups, glasses, silverware, etc
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property
- Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.
Room attendant
The Stand Leisure Hotel
Nairobi
01.2023 - 10.2023
- Worked as a member of a team responsible for the cleaning and presenting an orderly and attractive appearance of hotel rooms
- Investigated complaints regarding housekeeping service and equipment, and took corrective action
- Examined rooms, halls, and lobbies to determine the need for repairs or replacement and made recommendations to management
- Attended periodic team members meetings to discuss company policies and patrons' complaints, and made recommendations to improve service and ensure more efficient operation
- Attended to guest calls, requests, and complaints, achieving and exceeding the guest satisfactory score
- Trained staff to clean rooms in an efficient manner according to established standards or partnered with an external vendor to ensure staff is trained properly
- Trained, scheduled, coached, and supported associates, ensuring they perform in accordance with established brand or hotel standards and consistent with core values
- Accomplished the ability to give my manager the opportunity to see my worth as an employee by doing more than expected of me on a daily basis
- Responded to guest complaints and ensured corrective action is taken to achieve complete guest satisfaction
- Monitored and controlled supplies and amenities, and minimized waste within all areas of housekeeping.
Housekeeper
Elnas Haven
mombasa, kenya
01.2023 - 03.2023
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Maintained apartment safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Replenished guest room water glasses, toiletries, and paper products.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Upheld apartment's high cleanliness standards, conducted deep cleaning tasks as scheduled.
- Fostered positive work environment, shared best practices with new team members.
Service Waiter (Part Time)
ENZOGU GARDENS RESIDENCY HOTEL
Maragoli
05.2021 - 11.2021
- Learned to deliver first-rate customer service
- Effectively promoted specials and upsold selected menu items to reduce waste and increase profits
- Excelled in a challenging, high-volume environment
- Managed closing duties including reconciliation of till, never recording a shortfall
- Provided attentive service, taking orders accurately and delivering food and beverages promptly
- Demonstrated extensive knowledge of the menu, including specials and dietary restrictions
- Handled guest inquiries, concerns, and complaints in a professional and efficient manner
- Handled guest complaints and service recovery in an appropriate manner.
Trainee
Legacy Hotel and Suites
Nakuru
01.2022 - 04.2022
- Housekeeping: Cleaned guest rooms as assigned, ensuring the hotel's established standards of cleanliness
- Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items
- Observed precautions required to protect hotel and guest property and reported damage, theft, and found articles to supervisors
- Arranged decorations, media equipment, and furniture for social or business functions.
Trainee
Enzogu Gardens Residency Hotel
Maragoli
03.2021 - 05.2021
- Food and beverage: Provided great customer service to every guest
- Made sure all food was nicely prepared before ran out to customers
- Made sure that every customer was taken care of properly at the cash register
- Made sure the environment was a clean and friendly place so that customers would want to come back
- Housekeeping: Maintained the hygiene and appearance of the hotel
- Serviced and maintained the guest rooms and replenishing stock as and when needed
- Provided service items to guest rooms upon requests from the guests
- Front Office: Registered guests and assigned rooms
- Maintained an inventory of reservation, vacancies, and room assignments
- Answered inquiries regarding hotel services, provided assistance, and responded to guests' complaints
- Food production: Prepared simple food items like vegetable preparation, salads, cold starters, etc
- Worked according to established health and safety guidelines
- Kept the kitchen area clean and hygienic
- Kept a check on stock and ordered replenishments as and when necessary.
Education
Diploma in Catering And Accommodation Management
The Kisumu National Polytechnic
Kisumu 04.2001 -
Skills
Cleaning techniques
Laundry Management
Teamwork
Housekeeping
Performance monitoring
Microsoft Office Suite
Salesforce
Report Preparation
Equipment set up
Lost and found procedures
Maintenance reports
Guest Relations
Certification
Internet and Co-Computing Certification
Accomplishments
- Supervised team of eight staff members while still an apprentice
- Cleaned an average of 15 rooms per day.
Timeline
Assistant Team Leader/Housekeeping Room Attendant
TM Luxurious Homes Apartments
12.2023 - Current
Housekeeper
Nokras Hotels
10.2023 - 12.2023
Housekeeper
Elnas Haven
01.2023 - 03.2023
Room attendant
The Stand Leisure Hotel
01.2023 - 10.2023
Trainee
Legacy Hotel and Suites
01.2022 - 04.2022
Service Waiter (Part Time)
ENZOGU GARDENS RESIDENCY HOTEL
05.2021 - 11.2021
Trainee
Enzogu Gardens Residency Hotel
03.2021 - 05.2021
Diploma in Catering And Accommodation Management
The Kisumu National Polytechnic
04.2001 -