Chavodo Agoi Collins
Hotelier
Mombasa
Summary
Proven Room Attendant with a track record of enhancing guest satisfaction at TM Luxurious Homes. Excelled in maintaining high cleanliness standards, reducing complaints by 30%, and mastering inventory control. Skilled in guest relations and detail-oriented tasks, consistently achieving high marks in cleanliness and attention to detail.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Room Attendant /Assistant Housekeeping Team Leader
TM Luxurious Homes
12.2023 - Current
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained high levels of cleanliness throughout the property by conducting regular inspections and addressing issues promptly.
- Successfully resolved guest complaints promptly and professionally through active listening, empathy, and problem-solving skills.
- Reduced supply costs by implementing inventory control measures, monitoring usage, and negotiating with vendors.
- Contributed to higher guest retention rates through exceptional attention to detail in room preparation and presentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Room Attendant
Nokras Group of Hotels
10.2023 - 12.2023
- Sorted, laundered and put away various laundry items.
- Rotated linens in storerooms and replenished when supplies ran low.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Returned emptied garbage receptacles to proper locations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
- Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.
- Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Checked appliances in guest rooms to determine good working order.
Housekeeper
Stand Leisure Hotel
01.2023 - 10.2023
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Hotel Management Trainee
Legacy Hotel and Suites
01.2022 - 04.2022
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage
- Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Answered telephone calls and emails to assist customers in making reservations.
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Streamlined check-in and check-out processes by utilizing hotel management software effectively.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
Service Waiter
Enzogu Gardens Residency Hotel
08.2021 - 12.2021
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining presentation standards.
- Handled special requests and dietary restrictions for guests, ensuring their needs were met without compromising the quality of their dining experience.
- Contributed to positive restaurant reputation by consistently delivering friendly, knowledgeable, and efficient service to all patrons.
- Reduced wait times for guests by swiftly entering orders into the POS system and monitoring progress to ensure prompt delivery.
- Organized reservations, seating arrangements, and private functions to optimize space utilization while accommodating guest preferences.
- Maintained a clean and inviting dining atmosphere by promptly clearing tables, resetting place settings, and addressing spills or mishaps.
- Developed strong relationships with regular patrons by remembering preferences and engaging in friendly conversation during their visits.
- Supported fellow waitstaff during busy shifts by assisting with drink orders at the bar or helping clear tables as needed.
Student Trainee
Enzogu Gardens Residency Hotel
03.2021 - 05.2021
- Handled guest complaints professionally, resulting in satisfactory resolutions and improved relationships with customers.
- Participated in staff training programs to continuously improve skills and knowledge in the hospitality industry.
- Contributed to positive online reviews by delivering excellent hospitality experiences to all guests.
- Maintained accurate inventory records of hotel supplies, reducing waste and ensuring consistent availability of necessary items.
- Collaborated with housekeeping staff to ensure rooms were clean and well-maintained for guest comfort.
- Assisted in organizing successful events by coordinating with various departments within the hotel.
Education
Diploma - Catering And Accommodation Management
The Kisumu National Polytechnic
Kisumu, Kenya 05.2024
Skills
Materials storage
Certification
Housekeeping tasks and procedures
Timeline
Housekeeping tasks and procedures
08-2024
Professional Networking
05-2024
Room Attendant /Assistant Housekeeping Team Leader
TM Luxurious Homes
12.2023 - Current
Room Attendant
Nokras Group of Hotels
10.2023 - 12.2023
Housekeeper
Stand Leisure Hotel
01.2023 - 10.2023
Hotel Management Trainee
Legacy Hotel and Suites
01.2022 - 04.2022
Service Waiter
Enzogu Gardens Residency Hotel
08.2021 - 12.2021
Student Trainee
Enzogu Gardens Residency Hotel
03.2021 - 05.2021
Diploma - Catering And Accommodation Management
The Kisumu National Polytechnic
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