Charity Kaitano
Nairobi
Summary
I am a polite, honest and hardworking individual with a diploma in front office operations and customer care. Highly proficient in computer literacy and equipped with exceptional customer service skills. Eager to further enhance my skills and actively contribute to a thriving work environment.
Overview
9
9
years of professional experience
Work History
Front Office Agent
Cozy residences by Trianum
12.2023 - Current
- Greeting clients and identifying their specific reservation requirements
- Allocating rooms according to reservation list
- Registering guests and ensuring the necessary details are obtained e.g
- Name, passport number etc
- Running the night audit during night shifts and ensuring all checkout rooms have been checked out from the system
- Doing room inventory with guests upon check in
- Answering all internal and external calls politely
- Completing shift handover book with necessary information for incoming shift
Administrative Assistant & sales representative
Venus medical suppliers limited
11.2022 - 07.2023
- Handled administrative tasks such as data entry, filing and scheduling of staff meetings
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Represented the company in sales activities, promoting products and engaging with clients
- Managed administrative tasks including organizing and maintaining office supplies and records
- Participated in tender searching and application
Customer care Intern
Kenya Bureau of standards (KEBS)
10.2021 - 12.2021
- Learned and applied company policies and procedures related to customer service
- Registration of new clients into the computer system
- Answering all internal and external calls
- Issuing of standardization mark permits to clients
- Scanning, photocopying and printing documents
Kitchen Cashier
Shade hotel limited
01.2016 - 01.2019
- Processed customer transactions accurately and efficiently
- Provided excellent customer service to customers, assisting customers with their inquiries and resolving any issues
- Handling cash and electronic payments in a quick efficient manner
- Receiving calls from customers making orders
- Maintained the cash register and balanced the sales at the end of each shift
Education
Diploma - Front office operations and customer care
Technical university of Mombasa
01.2022
Certificate - computer applications
Palex computer college
01.2015
Kenya certificate of Secondary Education (KCSE) - undefined
Kiongwani girls' high school
01.2014
Skills
- Communication skills
- Problem solving
- Time management
- Customer service
- Adaptability
- Microsoft Word
- Attention to Detail
- Microsoft Excel
- Teamwork
References
Mary, Njoroge, Property manager, (+254)712430626, Cozy residences
Awards
[04/2024 ] Cozy residences, Employee of the month
Timeline
Front Office Agent
Cozy residences by Trianum
12.2023 - Current
Administrative Assistant & sales representative
Venus medical suppliers limited
11.2022 - 07.2023
Customer care Intern
Kenya Bureau of standards (KEBS)
10.2021 - 12.2021
Kitchen Cashier
Shade hotel limited
01.2016 - 01.2019
Certificate - computer applications
Palex computer college
Kenya certificate of Secondary Education (KCSE) - undefined
Kiongwani girls' high school
Diploma - Front office operations and customer care
Technical university of Mombasa
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