NOEL KIOKO
Customer care and sales
NAIROBI
Work Preference
Summary
Dynamic Commercial Assistant with proven expertise at The Farmer Basket in enhancing customer satisfaction and streamlining administrative processes. Skilled in CRM software and effective negotiation, I consistently exceeded sales quotas while fostering strong client relationships. Adept at time management and problem-solving, I contributed to improved operational efficiency and team collaboration. Knowledgeable [Desired Position] with background in commercial operations. Successfully supported business functions, contributing to efficient workflow and client satisfaction. Demonstrated strong organizational and communication skills, and effectively managed administrative tasks. Commercial professional well-versed in supporting business operations and enhancing workflow efficiency. Proven ability to streamline processes, ensure client satisfaction, and collaborate effectively within teams. Known for adaptability and commitment to achieving results through strong organizational and communication skills. Commercial professional with strong background in supporting business operations and driving growth. Proven ability to manage client relationships, coordinate logistics, and facilitate seamless communication between departments. Known for fostering team collaboration, adapting to evolving needs, and consistently delivering results. Skilled in project management, negotiation, and customer service with keen focus on achieving organizational goals.
Overview
19
19
years of professional experience
Work History
Customer and Dispatching Service Representative
Greenblade Growers Limited
Tumaini Nyandarua County
09.2025 - 08.2026
- Coordinated dispatch schedules to align service requests with technician availability and route efficiency.
- Responded to customer inquiries, resolving scheduling changes and service status issues promptly.
- Recorded dispatch updates in service systems to maintain accurate work order tracking.
- Prioritized incoming calls and requests to support timely response across daily operations.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Contributed to revenue growth by upselling products and services whenever appropriate opportunities arose.
- Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Communicated with customers to provide delivery updates and resolution.
COMMERCIAL ASSISTANT
THE FARMER BASKET
ISMAILIA EGYPT
03.2024 - 06.2025
- Supported team in managing daily administrative tasks and documentation.
- Assisted in coordinating meetings, schedules, and travel arrangements for staff.
- Maintained organized filing systems for project documents and correspondence.
- Provided customer service by responding to inquiries and resolving issues promptly.
- Supported sales representatives by preparing accurate quotes, proposals, and presentations tailored to prospective clients'' needs.
- Maintained positive client relationships through regular communication and excellent customer service.
- Organized internal meetings and events that facilitated effective communication among team members and management.
- Processed purchase orders promptly, ensuring accuracy in documentation and compliance with company policies.
- Answered [Number]-line phone system and directed calls to optimize office communications.
- Maintained office supply inventory and ordered new supplies when needed.
- Increased customer satisfaction by providing timely and accurate product information, addressing inquiries, and resolving issues.
COMMERCIAL ASSISTANT
GREENBLADE GROWERS
Nyandarua, Nyandarua District, Kenya
06.2019 - 02.2024
- Coordinated export documentation to ensure compliance with international shipping regulations.
- Assisted in managing logistics for timely delivery of goods across borders.
- Developed and maintained relationship with freight forwarders
- Assisted in preparing sales reports and presentations for senior management review.
- Streamlined order processing procedures, improving overall efficiency in sales operations.
- Monitored inventory levels and facilitated timely restocking to meet customer demand.
- Trained new staff on company policies, procedures, and customer service standards.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Boosted commercial sales by developing and maintaining positive relationships with clients.
- Contributed to successful contract negotiations by providing essential research assistance and supporting documentation.
- Met or exceeded monthly sales quotas consistently through diligent prospecting and relationship-building efforts.
- Collaborated with team members to achieve shared sales goals and build a strong team dynamic.
- Supported the development of sales strategies by conducting market analysis and identifying potential growth opportunities.
- Handled administrative duties including managing schedules appointments data entry invoicing order processing efficiently accurately.
- Supported sales team in managing client relationships and inquiries effectively.
- Supported team in managing daily administrative tasks and documentation.
- Provided customer service by responding to inquiries and resolving issues promptly.
- Maintained positive client relationships through regular communication and excellent customer service.
- Processed purchase orders promptly, ensuring accuracy in documentation and compliance with company policies.
- Answered phone system and directed calls to optimize office communications.
- Assisted in contract negotiations, resulting in improved terms for both parties involved.
ASSISTANT EXPORT MANAGER
FRIGOKEN LIMITED
Nairobi, Nairobi Province, Kenya
11.2007 - 05.2019
- Managed export documentation ensuring compliance with international trade regulations.
- Coordinated logistics activities to optimize shipping schedules and reduce delays.
- Developed strong relationships with suppliers and freight forwarders to enhance supply chain efficiency.
- Analyzed market trends to identify new export opportunities and improve product positioning.
- Led training sessions for junior staff on export procedures and best practices.
- Collaborated cross-functionally with sales, finance, and operations teams to align export strategies.
- Provided exceptional customer service support during every stage of the export process, from initial inquiries through post-delivery follow-up communications.
- Developed strong relationships with logistics partners to optimize shipping routes and reduce costs.
- Increased customer satisfaction through proactive communication and timely resolution of shipment issues.
- Coordinated closely with customs brokers to ensure prompt clearance of goods at destination ports while minimizing delays and additional fees.
- Supported sales efforts by providing accurate product availability information and assisting in order negotiations.
- Streamlined export processes by implementing efficient documentation and tracking systems.
- Assisted in the preparation of detailed export reports for senior management to inform strategic decision-making processes.
- Prepared various import, export and supplier forms for customs submittal.
- Processed company's import permit and export license processes.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Coordinated with shipping and transport companies on behalf of clients.
- Advised customers on transportation options, types of carriers or shipping routes.
- Obtained necessary import and export licenses and permits for shipments.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Coordinated export documentation and compliance processes to ensure adherence to international trade regulations.
- Developed strategic relationships with freight forwarders and shipping lines to optimize logistics operations.
Education
No Degree - Business Management
NAIROBI INSTITUTE OF BUSINESS STUDIES
NAIROBI12-2008
No Degree - COMPUTER PACKAGES
CAMBRIDGE COMPUTER COLLEGE
Nairobi, Nairobi Province, Kenya01-1999
High School Diploma -
ASUMBI GIRLS HIGH SCHOOL
Kisii, Kisii District, Kenya01-1992
Skills
- Time management skills
- CRM software experience
- Administrative support experience
- Brand awareness
- Effective negotiation
- Performance tracking
- Clerical experience
- Excellent phone etiquette
- Industry trends monitoring
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
Successfully negotiated and managed multiple contract agreements on behalf of the company, securing favorable terms and strengthening key business partnerships.
Affiliations
- Herbs sales and Marketing -Kenya
- Community and volunteer organizations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer and Dispatching Service Representative
Greenblade Growers Limited
09.2025 - 08.2026
COMMERCIAL ASSISTANT
THE FARMER BASKET
03.2024 - 06.2025
COMMERCIAL ASSISTANT
GREENBLADE GROWERS
06.2019 - 02.2024
ASSISTANT EXPORT MANAGER
FRIGOKEN LIMITED
11.2007 - 05.2019
No Degree - Business Management
NAIROBI INSTITUTE OF BUSINESS STUDIES
No Degree - COMPUTER PACKAGES
CAMBRIDGE COMPUTER COLLEGE
High School Diploma -
ASUMBI GIRLS HIGH SCHOOL