Reading books and self-development
Catherine Muthoni Tharao
Virtual Assistant
Nairobi
Summary
Detail-oriented and reliable professional with experience in customer service, sales, and administrative support across tech, restaurant, and showroom environments. Skilled in email management, data entry, document preparation, calendar scheduling, online research, and digital file organization. Adept at multitasking, problem-solving, and providing high-quality virtual and in-person support. Currently seeking Virtual Assistant opportunities to help businesses stay organized and efficient.
Overview
18
18
years of professional experience
Work History
Freelance Virtual Assistant
Freelance Virtual Assistant (Self-Employed / Remote)
02.2025 - Current
- Handled emails, calendars, and data entry for small business owners
- Managed files and documents online using Google Workspace
- Freelance | Self-Employed
- Full-time
- Remote
CUSTOMER SERVICE REPRESENTATIVE/ADMIN /SHOWROOM
DFAC KENYA LIMITED, HUBEI CHINA/KENYA
12.2022 - 10.2024
- Managed customer inquiries via phone, email, and in-person, providing professional responses
- Scheduled appointments, test drives, and client meetings
- Maintained and updated digital customer records and sales leads
- Prepared and organized quotations, proposals, and reports
- Assisted the sales team with administrative tasks, including data entry and documentation
- Followed up with clients to ensure satisfaction and maintain strong relationships
Assistant & Salesperson
MAKE IT TECHNOLOGIES
01.2018 - 03.2022
- Managed emails and scheduled meetings for sales and management teams
- Assisted customers with product inquiries, pricing, and technical information
- Created, formatted, and organized documents, presentations, and reports
- Maintained CRM systems and client databases with accurate data entry
- Conducted basic online research to support sales strategies
- Coordinated between sales, tech, and support teams for smooth operations
Restaurant Supervisor
CARIBOU COFFEE DOHA QATAR
04.2011 - 04.2015
- Hire, train, and manage restaurant staff
- Supervised staff, coordinated schedules, and assigned daily tasks
- Managed customer inquiries, reservations, and special requests
- Maintained digital records of inventory, staff schedules, and sales reports
- Prepared reports and documentation for management meetings
- Coordinated between the kitchen, service staff, and management to ensure smooth workflow
WAITRESS
DORMANS COFFEE SHOP
01.2008 - 04.2010
- Provided professional customer service, taking accurate orders and responding to inquiries
- Coordinated with kitchen staff to ensure timely delivery of orders
- Managed cash transactions and daily sales records
- Maintained organization and cleanliness of the dining area
- Assisted with monitoring inventory and reporting shortages
Education
Diploma - Business Management
NIBS TECHNICAL COLLEGE
01-2018
Certificate - Barista
DORMANS KENYA
01-2011
Diploma - Cosmetology
Pivot Point Beauty School
01-2008
Grade C+ - KCSE
S.C.K.H.S
01-2006
Skills
Email Management (Gmail)
Virtual Assistance & Administrative Support, Networking
Document Preparation (Google Docs, Microsoft Word)
Problem Solving & Multi-tasking
Interests
Watching educational videos or business content
Learning new online skills
Traveling and exploring new cultures
Volunteering or community activities
Timeline
Freelance Virtual Assistant
Freelance Virtual Assistant (Self-Employed / Remote)
02.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE/ADMIN /SHOWROOM
DFAC KENYA LIMITED, HUBEI CHINA/KENYA
12.2022 - 10.2024
Assistant & Salesperson
MAKE IT TECHNOLOGIES
01.2018 - 03.2022
Restaurant Supervisor
CARIBOU COFFEE DOHA QATAR
04.2011 - 04.2015
WAITRESS
DORMANS COFFEE SHOP
01.2008 - 04.2010
Certificate - Barista
DORMANS KENYA
Diploma - Cosmetology
Pivot Point Beauty School
Diploma - Business Management
NIBS TECHNICAL COLLEGE
Grade C+ - KCSE
S.C.K.H.S