CAROLINE KIMONDO
Nanyuki, Laikipia,20
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
5
5
years of professional experience
Work History
Freelance Virtual Assistant
UP WORK
02.2023 - Current
- Research information from the web used to create documents and reports for clients
- Provides Management & Administrative services for small business owners & entrepreneurs
- Organized and managed email and social media accounts
- Managing and updating social media accounts for clients
- Proofread and edited speeches, reports, presentations, and marketing ads.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed CRM input, exports and clean up.
- Executed travel arrangements by researching and booking flights and accommodations.
- Coordinated Skype calls across multiple time zones.
- Assisted coworkers and staff members with special tasks on daily basis.
Virtual Executive Assistant
SNOWY TOP SAFARIS
09.2022 - 07.2023
- Assist with events including finding a location, ordering food, meeting with location on details, attending the events to provide support, preparing materials, and other needs for a successful event
- Project manager roles for marketing, online marketing projects, campaigns, and marketing research for clients
- Management of a small staff of administrative assistants on projects
- Perform data entry and research tasks
- Create, and manage social media accounts and organize all social media posts
- Organized and maintained online company files, invoices, and other digital documentation
- Responding to emails and phone calls
- Booking travel and accommodation
- Managed appointments, and calendars and booked meetings with new and existing clients
- Answering, directing phone calls and customer inquiries and resolving issues.
- Streamlined executive schedules by efficiently managing appointments and prioritizing tasks.
- Enhanced communication between departments by coordinating meetings and sharing relevant information.
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
- Screened calls and emails and responded accordingly to support executive correspondence.
Administrative Assistant
County Government of Laikipia
11.2018 - 08.2022
- Provide timely, accurate, and organized responses to official travels, while processing their travel requirements
- Maintains calendars and prioritizes meeting requests for management
- Reviews incoming correspondence and identifies items of special interest to management handles routine correspondence and prepares appropriate responses
- Assist with events including finding a location, ordering food, meeting with location on details, attending the events to provide support, preparing materials, and other needs for a successful event.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Bachelor of Science - Information Science
Kenya Methodist University
Nairobi 10.2018
Associate of Science - DIPLOMA IN INFORMATION TECHNOLOGY
Dedan Kimathi University of Technology
Nyeri09.2011
Skills
Data Entry
- Time Management
- Problem-Solving
- Basic Graphic Design
- Social Media Management
- CRM Management
- Calendar Management
- Database Maintenance
- Email Management
- Appointment Coordination
- Travel Management
- Office Administration
- Administrative Support
- Schedule Management
- Email Marketing
Training
Digital Marketing & e-commerce by Google
Timeline
Freelance Virtual Assistant
UP WORK
02.2023 - Current
Virtual Executive Assistant
SNOWY TOP SAFARIS
09.2022 - 07.2023
Administrative Assistant
County Government of Laikipia
11.2018 - 08.2022
Bachelor of Science - Information Science
Kenya Methodist University
Associate of Science - DIPLOMA IN INFORMATION TECHNOLOGY
Dedan Kimathi University of Technology
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