Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Hi, I’m
Ann Mutuku
Virtual Assistant
Nairobi,Nairobi
Summary
Overview
3
Languages
3
years of post-secondary education
1
Certification
Work History
Zenka Europe UABVilnius, Vilnuis
Freelance Virtual Assistant
09.2023 - 03.2024
Job overview
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained email correspondence by responding to inquiries, filtering messages, and prioritizing important communications.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Executed social media management duties by creating and scheduling posts, engaging with followers, and analyzing performance metrics.
- Managed data entry tasks including inputting, updating, and organizing information in various databases and spreadsheets.
- Produced engaging blog content on relevant topics, conducted research, wrote articles, and optimized posts for SEO to increase website traffic.
Southern Star SaccoNairobi, Nairobi
Administrative Assistant
01.2020 - 12.2021
Job overview
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
University of NairobiNairobi
Bachelor of Arts from Marketing And Communication
01.2017 - 01.2020
University Overview
Skills
Administrative tasks
undefinedCertification
CAP - Certified Administrative Professional
Timeline
Freelance Virtual Assistant
Zenka Europe UAB
09.2023 - 03.2024
CAP - Certified Administrative Professional
01-2023
Administrative Assistant
Southern Star Sacco
01.2020 - 12.2021
University of Nairobi
Bachelor of Arts from Marketing And Communication
01.2017 - 01.2020
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