Caroline J. Melly
Business Development Manager
Nairobi,Kenya
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Merchant services consultant with over 5 years of successful experience in card acquiring and sales. Recognized consistently for performance excellence and contributions to success card acquiring industry. Strengths in customer service management and marketing and selling backed by training in proper card acquiring procedures.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Merchant Service Advisor/Consultant
Absa Bank of Kenya Plc
02.2020 - Current
- Ensure that Customer satisfaction levels are high & such that customer referrals are generated given good services.
- Ensure flaws are avoided and errors are rectified.
- Gather and share market/competitor intelligence and inform Channel Head about any gaps in product offering compared to peers.
- Responsible for merchant acquisition on new payment platforms by scaling the relationships with existing and new merchants, build and grow usage volume, provide support for smooth use and identify cross-selling opportunities.
- Provide the first level of support to the merchants in case of issues with the payment platforms and escalate the matter as appropriate with proper follow-up.
Team leader
Absa Bank Kenya Plc
01.2016 - Current
- With a team of 7 members.
Merchant Advisor
Barclays Bank of Kenya
05.2017 - 02.2020
- Promote digital payment solutions to existing and potential new merchants and register them on the platform as per budget.
- Track and ensure that the merchant is using the Bank’s payment solutions and is hitting the set targets month on month.
- Work in close collaboration with the SME/Corporate Relationship Managers for referrals, securing appointments and client on-boarding through visits.
- Ensure proper merchants onboarding with a complete set of documents as per the bank’s policies.
- Manage service relationships with clients by coordinating with back-end service teams to ensure clients concerns are quickly addressed.
- Provide the first level of support to the merchants in case of issues with the payment platforms and escalate the matter as appropriate with proper follow-up.
Lead Generator
Barclays Bank of Kenya
03.2015 - 04.2017
- Signing up clients that can bring value to the bank and in turn the bank helps grow their businesses through the services we offer them.
- Advise customers on the best way to grow their business to phenomenal heights.
Regional Office. Information Analyst
International Planned Parenthood Federation, IPPF
10.2014 - 03.2015
- African.
- Information gathering, recording and cataloguing on information systems.
Information analyst
Kenya National Archives And Documentation Service
07.2013 - 09.2013
Information analyst
United Nations, UN-Habitat
10.2012 - 03.2013
Records Management
Moi Teaching and Referral Hospital
05.2012 - 08.2012
Education
Bachelor of Science - Information Science
Moi University
01.2009 - 01.2013
Kenya Certificate of Secondary Education - undefined
Kapsabet Girls High School
01.2005 - 01.2008
Skills
Client Relationship Development
Timeline
Merchant Service Advisor/Consultant
Absa Bank of Kenya Plc
02.2020 - Current
Merchant Advisor
Barclays Bank of Kenya
05.2017 - 02.2020
Team leader
Absa Bank Kenya Plc
01.2016 - Current
Lead Generator
Barclays Bank of Kenya
03.2015 - 04.2017
Regional Office. Information Analyst
International Planned Parenthood Federation, IPPF
10.2014 - 03.2015
Information analyst
Kenya National Archives And Documentation Service
07.2013 - 09.2013
Information analyst
United Nations, UN-Habitat
10.2012 - 03.2013
Records Management
Moi Teaching and Referral Hospital
05.2012 - 08.2012
Bachelor of Science - Information Science
Moi University
01.2009 - 01.2013
Kenya Certificate of Secondary Education - undefined
Kapsabet Girls High School
01.2005 - 01.2008
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