EVANS KOSGEI
MOMBASA
Summary
Dynamic Customer Service Advisor with ABSA BANK KENYA PLC, recognized for enhancing customer satisfaction and fostering loyalty through effective issue resolution. Demonstrated reliability and strong communication skills while maintaining a balanced cash drawer and implementing strategies that reduced handling time, ensuring high-quality service standards and positive feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
ABSA BANK KENYA PLC
07.2022 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
BACHELOR OF ECONOMICS AND STATISTICS - Economics
UNIVERSITY OF NAIROBI
NAIROBI12-2018
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Written and verbal communication
- Cash handling
- Team collaboration
- Customer service
Timeline
Customer Service Advisor
ABSA BANK KENYA PLC
07.2022 - Current
BACHELOR OF ECONOMICS AND STATISTICS - Economics
UNIVERSITY OF NAIROBI
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