PMS Opera
Calvin Ongaga
Receptionist
Nairobi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Receptionist
Nairobi Serena Hotel
Nairobi
09.2016 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Troubleshot copy machines and printers and scheduled service as needed.
- Corresponded with clients through email, telephone or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided callers with address, directions, company website and related information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Room Attendant
Nairobi Serena Hotel
Nairobi
09.2014 - 09.2016
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Replenished guest room water glasses, toiletries and paper products.
- Maintained inventory of items that were placed in each guest room.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained linen cart so that it was neat and organized.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Responded to guest requests for assistance, toiletries and personal care items.
- Responded to requests from patrons for linens and toiletries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Returned emptied garbage receptacles to proper locations.
Public Area Attendant
Villa Rosa Kempinski, Nairobi
Nairobi
05.2014 - 08.2014
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Housekeeping Attendant
Great Rift Valley Lodge-Naivasha
Naivasha
01.2014 - 05.2014
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
- Performed rotation cleaning by steam cleaning carpets and draperies.
- Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Used Software to update status of each guest room and record maintenance needs.
- Provided laundering services for guests by washing, drying and hanging laundry.
Education
Certificate - Housekeeping & Laundry
Kenya Utalii College
Nairobi 09.2012 - 01.2014
Certificate - Front Office Operations
Kenya Utalii College
Nairobi 04.2017 - 04.2017
Skills
Telephone skills
Time management
Administrative support
Customer/Client relations
Customer and client relations
Office administration
Security awareness
Documentation and reporting
Professional demeanor
Correspondence distribution
Office management
Organization skills
Multi-line Telephone Systems
Travel coordination
Mail handling
Transcription and dictation
Verbal and written communication
Sorting and labeling
Software
Timeline
Certificate - Front Office Operations
Kenya Utalii College
04.2017 - 04.2017
Receptionist
Nairobi Serena Hotel
09.2016 - Current
Room Attendant
Nairobi Serena Hotel
09.2014 - 09.2016
Public Area Attendant
Villa Rosa Kempinski, Nairobi
05.2014 - 08.2014
Housekeeping Attendant
Great Rift Valley Lodge-Naivasha
01.2014 - 05.2014
Certificate - Housekeeping & Laundry
Kenya Utalii College
09.2012 - 01.2014