Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Karen Kendi Kinoti

Associate Vendor Manager
Nairobi

Summary

Experienced Operations and Vendor Management Specialist with a track record of developing logistics systems, managing supplier networks, and optimizing customer service workflows in fast-growing startups. Proven ability to increase take rates, decrease fulfillment times, and successfully launch new product lines. Skilled in procurement, stakeholder engagement, cross-functional coordination, B2C, and B2B operations. Proficient in utilizing tools like Shopify, Asana, Notion, and Excel to drive operational efficiency. Strong background in sustainability, incorporating a resource-conscious approach into operational strategies.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Associate Vendor Manager

Revivo Tech Limited
04.2024 - Current
  • Managed 24 vendors across phones, accessories, and laptop spares, overseeing pricing negotiations and supply chain coordination
  • Negotiated supplier contracts, increasing company take rate by 50% and improving B2B sales.
  • Spearheaded pivot to refurbished devices, enabling smoother product transition
  • Supported pricing and web strategy with product and marketing teams ensuring alignment with customer expectations and business goals
  • Improved supplier onboarding and compliance processes, cutting delays and ensuring faster execution.
  • Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
  • Coordinated cross-functional teams to resolve vendor-related issues promptly, maintaining project timelines.

Senior Vendor Management Associate

Revivo Tech Limited
09.2023 - 03.2024
  • Recruited 3 high-value suppliers, increasing product listings by 134%
  • Conducted market research to diversify products and boost availability
  • Worked closely with the marketing team to design and execute sales campaigns aligned with customer insight to drive sales
  • Enhanced inventory visibility and replenishment speed across categories ensuring customer satisfaction.
  • Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
  • Developed and implemented vendor evaluation system to ensure product quality and reliability.

Operations & Customer Service Associate

Revivo Tech Limited
10.2022 - 08.2023
  • Built the company’s customer service system from scratch, including the development of order processing workflows, issue resolution protocols, and payment processing procedures to ensure smooth and efficient customer interactions.
  • Designed logistics workflows ensuring operational efficiency and reducing fulfillment time to 24 hours
  • Managed order processing across the web ensuring timely deliveries and high customer satisfaction
  • Boosted GMV through outbound sales calls and process refinement
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Education

BSc. - Sustainable energy and climate change systems

UNIVERSITY OF ELDORET
Eldoret, Uasin Gishu, Kenya
09.2016 - 08.2020

Skills

  • Process optimization
  • Client relationship management
  • Strategic negotiation
  • Strategic pricing
  • Vendor negotiations
  • Vendor performance management
  • Teamwork and cross-functional collaboration
  • Logistics management

Certification

The Management Soft Skills Development Program- Unlock impact (cohort 10)

Timeline

Associate Vendor Manager

Revivo Tech Limited
04.2024 - Current

Senior Vendor Management Associate

Revivo Tech Limited
09.2023 - 03.2024

Operations & Customer Service Associate

Revivo Tech Limited
10.2022 - 08.2023

BSc. - Sustainable energy and climate change systems

UNIVERSITY OF ELDORET
09.2016 - 08.2020
Karen Kendi KinotiAssociate Vendor Manager