SAP
Bethsheba Moraa Omaore
Procurement & Sales Professional , +254 738 772 766
Nairobi,Kenya
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and financial systems and programs with over 10 years of work experience in Sales, Inventory Management & operations , Logistics and Fleet management, Customer service and CRM in the Automotive Industry.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Branch Manager
AutoXpress Limited
Nairobi, Kenya
03.2018 - Current
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Gathered and reviewed at least 10 customer feedbacks to improve operations.
- Identified and capitalized on community business opportunities with effective networking.
- Created strategies to develop and expand existing customer sales, resulting in increase in monthly sales from 70% to 136%
- Maintained confidentiality of branch records and client information to prevent mishandling of data and potential breaches.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Protected company assets with strategic risk management approaches.
- Increased monthly staff retention rate after implementing new training programs.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Assessed employee performance and developed improvement plans.
- Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Generated dramatic improvements across entire sales cycle.
Assistant Manager
AutoXpress Limited
Nairobi, Kenya
10.2016 - 02.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Achieved recognition for contribution to store success by optimizing sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Store Supervisor
AutoXpress Limited
Nairobi, Kenya
05.2012 - 09.2016
- Ensure zero stock loss
- Derive a root cause for stock variances and provide tangible solutions to resolve
- Ensure correct stock optimization including new products
- Complete stock count of all inventory every fortnight
- Proper, effective and neat arrangement of all products
- Reporting of all variances to HOD as and when realized
- Reconcile Job cards against sales documents at the end of each day to confirm all dispatches have been documented.
- Adherence to the dispatch process ensuring every dispatch is accompanied by a document
- Proper segregation of disposal products
- Correct record maintenance of products disposed
- Secure lock-up of the store and all products
- Ensure tyres, service parts, accessories, suspension and batteries are secured and dispatch managed accordingly
- Fuel and trip logs of delivery vehicles allocated to the branch
- Report any incidences pertaining to stores and delivery vehicles
- Conducted inventory analysis to determine optimal stock levels.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered questions about store policies and addressed customer concerns.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Answered product questions and assisted customers in selection and checkout.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Storekeeper
Sameer Africa Ltd
Kisumu, Kenya
01.2008 - 04.2012
- Assisted customers by answering questions and suggesting merchandise.
- Received, merchandised and arranged all shop items for visual display.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Documented shipping and receiving records to confirm receipt of orders.
- Used BaaN and SAP to check and count all product inventories.
- Performed clerical and administrative tasks such as stock cards.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Filled orders by gathering merchandise specified in requisitions.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Arranged products on shelves and in cabinets to maximize space utilization by 80%.
- Ordered goods from various vendors to maintain store merchandise levels.
- Kept sales receipts and maintained accounting records.
- Received product shipments and organized in stockroom storage area.
- Used SAP to prepare purchase requisitions for replacement of stock.
- Processed and documented all product sales with SAP and cardex to maintain up-to-date stock records.
Education
No Degree - B.COM in Purchasing & Business Logistics
Daystar University
Nairobi Campus 01.2011 - Current
Diploma - Purchasing & Supply Management
Kenya Institute of Management
Emperor Plaza, Nairobi 01.2005 - 01.2007
Skills
Sales professional
Websites
Certification
Next Level Purchasing Association
Software
BaaN
Ivend POS
Management Console
ESS
Referees
Margaret A.Owuor
Regional Manager at AutoXpress Limited
P.0 Box 14163 - 00800
Nairobi | Kenya
Mobile No._+254 721 984 674
Geoffrey M. Sabasi
Principal Internal Auditor at Kenya Medical Supplies Authority
P.O. Box 47715 – GPO 00100
Nairobi | Kenya
Mobile No._+254 724 755 426
Stephen Umeme
Internal Auditor at Africare
P.O Box 3421 – 00506
Nairobi | Kenya
Mobile No._+254 724 576 708
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
AutoXpress Limited
03.2018 - Current
Assistant Manager
AutoXpress Limited
10.2016 - 02.2018
Store Supervisor
AutoXpress Limited
05.2012 - 09.2016
No Degree - B.COM in Purchasing & Business Logistics
Daystar University
01.2011 - Current
Storekeeper
Sameer Africa Ltd
01.2008 - 04.2012
Diploma - Purchasing & Supply Management
Kenya Institute of Management
01.2005 - 01.2007
Next Level Purchasing Association
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