Elizabeth Ndungu
Nairobi
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures, effective budgetary planning. Prepared to leverage 10 years of progressive retail experience to positively impact business operations.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Regional Manager Nairobi South
Autoxpress Limited
Nairobi Kenya
05.2020 - Current
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Finalized sales contracts with high-value customers.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Spearheaded market expansion plans for senior leadership.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Branch Manager
Autoxpress Limited
Nairobi, Kenya
12.2016 - 05.2020
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Assistant Branch Manager
Autoxpress Limited
Nairobi, Kenya
08.2014 - 12.2016
- Managed branch sales, customer service, finances and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyzed, reduced, and controlled expenses by improving resource allocation.
Branch Administrator
Treadsetters Tyre Limited
Eldoret, Kenya
09.2011 - 07.2014
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Assistant
Gaberon Pharmacy
Nairobi, Kenya
01.2008 - 10.2008
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Bachelor of Arts - Commerce - Marketing Option
Jomo Kenyatta University of Agriculture And Techno
Nairobi, Kenya 04.2001 -
Diploma in Business Administration
Jomo Kenyatta University Of Agriculture And Techno
Nairobi, Kenya 04.2001 -
Certificate in Sales And Marketing
Kiambu Institute Of Science And Technology
Kiambu, Kenya 04.2001 -
Kenya Certificate of Secondary Education (KCSE)
Muruguru Girls High School
Nyeri, Kenya 2006
Skills
Performance Management
Business Development and Planning
Operational Management
Sales and Marketing Strategies
Upselling and Cross Selling
Customer Service
New Account Development
Certification
Finance for Non – Finance Professionals by Sandler Training
Timeline
Regional Manager Nairobi South
Autoxpress Limited
05.2020 - Current
Branch Manager
Autoxpress Limited
12.2016 - 05.2020
Assistant Branch Manager
Autoxpress Limited
08.2014 - 12.2016
Branch Administrator
Treadsetters Tyre Limited
09.2011 - 07.2014
Sales Assistant
Gaberon Pharmacy
01.2008 - 10.2008
Bachelor of Arts - Commerce - Marketing Option
Jomo Kenyatta University of Agriculture And Techno
04.2001 -
Diploma in Business Administration
Jomo Kenyatta University Of Agriculture And Techno
04.2001 -
Certificate in Sales And Marketing
Kiambu Institute Of Science And Technology
04.2001 -
Kenya Certificate of Secondary Education (KCSE)
Muruguru Girls High School