Dickson Nyambori
HR Professional | Change Specialist | Seasoned Trainer | IHRM
Nairobi
Summary
Seasoned Human Resource Management Professional with over 18 years of experience in aligning HR strategies with business objectives to enhance performance, profitability, growth, and employee engagement. Adept at spearheading innovative HR initiatives for corporate entities at a strategic level. A supportive leader skilled in overcoming obstacles and turning visions and strategies into tangible, value-driven objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Group Head of Human Capital
AutoXpress Limited
Nairobi, 30
1 2016 - 2 2023
- Led talent acquisition and management, including designing and implementing organizational competency frameworks and annual talent reviews
- Partnered with senior leadership in talent identification and management
- Conducted employee engagement surveys and implemented recommendations
- Developed and implemented employee training programs aligned with company priorities
- Oversaw company's benefits program, ensuring appropriate employee benefits
- Provided employee relations services, including counseling, coaching, and mentoring
- Assessed employee needs through performance reviews and exit interviews
- Supported managers in handling employee complaints and grievances
- Reviewed employee records for compliance with laws and regulations.
Senior Human Resources Business Partner
Stanbic Bank Kenya
Nairobi, 30
02.2013 - 10.2015
- Evaluated and updated HR policies to stay current with industry best practices, ensuring the company remained competitive in the marketplace.
- Introduced company-wide diversity and inclusion programs, fostering a more inclusive workplace culture.
- Optimized onboarding processes for new hires, increasing time-to-productivity ratios significantly.
- Streamlined HR processes for improved efficiency, leading to better decision-making and resource allocation.
- Managed conflict resolution processes within the workplace, fostering a positive atmosphere conducive to collaboration and teamwork.
- Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
- Established key performance indicators for HR functions, measuring success against established benchmarks.
- Enhanced employee retention by implementing effective talent management strategies and performance evaluation processes.
- Coached managers on effective communication techniques, promoting greater transparency within the organization.
Human Resource Business Partner
Essar Telecom
03.2010 - 02.2013
- Managed employee relations policies and procedures
- Supported strategic workforce planning and development
- Provided day-to-day performance management guidance
- Assisted with expatriate assignments and related HR matters.
Human Resource Manager
Hotpoint Appliances Limited
12.2008 - 10.2009
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required
- Motivated employees through special events, incentive programs, and constructive feedback
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims
Human Resource Manager
British American Insurance
Nairobi, 30
06.2006 - 11.2008
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Processed employee claims involving performance issues and harassment.
- Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
Assistant Human Resource Manager
British American Insurance
11.2004 - 05.2006
- Maintained up-to-date personnel records, safeguarding confidential information and ensuring compliance with employment laws
- Assisted with benefits administration, ensuring accurate enrollment information and timely processing of changes
- Managed employee compensation plans
- Organized employee engagement events to foster team-building and strengthen relationships among staff members
- Assisted in the creation of competitive compensation packages designed to attract top talent within our industry sector
- Participated in developing organizational policies that adhered to legal requirements while promoting a positive work environment for all employees
- Managed employee relations issues, facilitating open communication and fostering positive workplace environments
Head of Human Resources
East African Safari Air Ltd
10.2003 - 10.2004
- Led talent acquisition teams in identifying top-tier candidates for critical organizational roles
- Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives
- Designed effective retention strategies by analyzing exit interviews and other relevant data sources
- Implemented effective performance management systems for ongoing employee development and growth
- Implemented succession planning initiatives, promoting long-term stability in key leadership positions
Administrative Assistant
Kenya Methodist University (KeMU)
01.2002 - 09.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Created and maintained databases to track and record customer data
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
Administrative Assistant
Truston Hardware Supplies
Nairobi, 30
10.1999 - 11.2001
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Human Resource Clerk (Internship)
Kenya Breweries Ltd
Nairobi, 30
07.1999 - 12.1999
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Interacted with customers by phone, email, or in-person to provide information.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Increased efficiency by streamlining filing systems and organizing important documents.
Education
MBA - Human Resources Management
Kenyatta University
Nairobi, Nairobi Province, Kenya 11.2004 - 07.2006
Associate of Arts - Human Resources Management
Railway Training Institute
Nairobi, Nairobi Province, Kenya 06.2000 - 07.2001
No Degree - Diploma in Personnel Management
Railway Training Institute
Nairobi, Nairobi Province, Kenya 01.1997 - 11.1999
Skills
Leadership
Concise Communication
Team Work
Adaptability
HR Audit & Budgeting
Job Evaluation & Analysis
Project Management
Change Management
Labor & Industrial Relations
Staff Wellness & Welfare
Occupational Health & Safety
Environment Safety and Governance
HR Metrics
SAP – HR (ERP)
Memory Soft
Microsoft Suite
Websites
Languages
English - Fluent
Swahili - Fluent
Training
- Conflict Management and Emotional Intelligence | South Africa
- Executive Coaching | Career Connections
- Senior Leadership Training | South Africa
- Finance for Non-Finance Managers | Strathmore University, Kenya
- Understanding the new Labour Laws | Federation Kenya Employers, Kenya
- Performance Management | KHI Hawkins
Certification
Member , Institute of Human Resources Kenya
Timeline
Member , Institute of Human Resources Kenya
01-2024
Senior Human Resources Business Partner
Stanbic Bank Kenya
02.2013 - 10.2015
Human Resource Business Partner
Essar Telecom
03.2010 - 02.2013
Human Resource Manager
Hotpoint Appliances Limited
12.2008 - 10.2009
Human Resource Manager
British American Insurance
06.2006 - 11.2008
MBA - Human Resources Management
Kenyatta University
11.2004 - 07.2006
Assistant Human Resource Manager
British American Insurance
11.2004 - 05.2006
Head of Human Resources
East African Safari Air Ltd
10.2003 - 10.2004
Administrative Assistant
Kenya Methodist University (KeMU)
01.2002 - 09.2003
Associate of Arts - Human Resources Management
Railway Training Institute
06.2000 - 07.2001
Administrative Assistant
Truston Hardware Supplies
10.1999 - 11.2001
Human Resource Clerk (Internship)
Kenya Breweries Ltd
07.1999 - 12.1999
No Degree - Diploma in Personnel Management
Railway Training Institute
01.1997 - 11.1999
Group Head of Human Capital
AutoXpress Limited
1 2016 - 2 2023
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