CERTIFICATE OF COMPLETION - COMPUTER APPLICATION PACKAGES
INCEPTOR INSITUTE OF TECHNOLOGY
05.2023 - 06.2023
Ben Alfred Lucy
IT specialist, Graphic Designer, Web Developer, Office Assistant
Nairobi,KE
Timeline
Office Assistant
RIVERBEST (K) LIMITED
04.2022 - Current
Bachelor of Science - INFORMATION SECURITY AND FORENSICS
KCA UNIVERSITY
09.2021 - Current
IT SPECIALIST
RIVERBEST (K) LIMITED
04.2021 - Current
Cyber Cafe Attendant
ALFIE TECH
06.2020 - 09.2021
KENYA CERTIFICATE OF SECONDARY EDUCATION -
KANGEMA HIGH SCHOOL
01.2017 - 04.2021
KENYA CERTIFICATE OF PRIMARY EDUCATION -
KAHARATI PRIMARY SCHOOL
01.2008 - 12.2016
Work History
Office Assistant
RIVERBEST (K) LIMITED
NAIROBI, NAIROBI
04.2022 - Current
- Created and maintained detailed records of all office activities.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Purchased and maintained office supplies.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
IT SPECIALIST
RIVERBEST (K) LIMITED
NAIROBI, NAIROBI
04.2021 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Optimized network performance through regular monitoring and maintenance.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
Cyber Cafe Attendant
ALFIE TECH
MURANG'A, MURANG'A
06.2020 - 09.2021
- Gained repeat business from satisfied customers by delivering exceptional service consistently during their visits.
- Maintained accurate records of customer transactions, resolving discrepancies promptly to ensure smooth financial operations.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
Education
Bachelor of Science - INFORMATION SECURITY AND FORENSICS
KCA UNIVERSITY
NAIROBI 09.2021 - Current
CERTIFICATE OF COMPLETION - COMPUTER APPLICATION PACKAGES
INCEPTOR INSITUTE OF TECHNOLOGY
NAIROBI 05.2023 - 06.2023
KENYA CERTIFICATE OF SECONDARY EDUCATION -
KANGEMA HIGH SCHOOL
MURANG'A 01.2017 - 04.2021
KENYA CERTIFICATE OF PRIMARY EDUCATION -
KAHARATI PRIMARY SCHOOL
MURANG'A 01.2008 - 12.2016
Skills
- Desktop Support
- Application Support
- Technical Issues Analysis
- MS Office Proficiency
- Account Management
- Hardware Upgrades
- Microsoft Office Specialist (MOS) Master
- Technical Support and Assistance
- User Experience
- Customer Service Expertise
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteImportant To Me
Career advancementTeam Building / Company RetreatsLanguages
English
Bilingual or Proficient (C2)
Kiswahili
Interests
Singing
Dancing
Songwriting
Playing guitar