IT Support Assistant
Kenya film commission
- Maintained up-to-date knowledge of IT trends and developments, applying insights to improve IT support services
- Maintained and repaired peripheral equipment connected to laptops and desktops
- Conducted regular system audits, identifying and addressing potential security vulnerabilities proactively
- Configured networks to meet performance requirements
- Built and maintained good working relationships with colleagues across business to increase IT support capabilities
- Assisted in creating and developing company systems strategy to maximise productivity and efficiency with low-cost solutions
- Provided timely and prompt responses to and resolutions for technology service issues and requests
- Demonstrated excellent time management skills, prioritising and coordinating multiple open cases at once
