Overview
Work History
Summary
Quote
Skills
Certification
Work Availability
Languages
Software
Timeline
SeniorSoftwareEngineer

Grace Thama-Ini

Nairobi

Overview

17
17
years of professional experience

Work History

Information Systems Assistant

UN-Habitat
Nairobi
09.2008 - 01.2023
  • Participated in the design, development, programming, testing, debugging, implementation, and maintenance of the existing and new web-based applications running on the UN-Habitat public website
  • Liaised with user departments to define, specify, and maintain function specifications of applications deployed
  • Performed database administration functions, primarily focusing on backup, recovery, troubleshooting, and managing replication, while keeping an updated database of all permanent missions, governing council membership, and other relevant contacts, including regional groups of states
  • Maintained, updated, and managed systems and end-user documentation, designed PowerPoint and other presentations on behalf of the client sections, and created standard presentation templates
  • Uploaded and maintained content on the agency's website, which included updating UN-Habitat's intranet, reviewing content on the site, repairing broken links, providing usage statistics, updating content on the extranet used by the Committee of Permanent Representatives, and publishing edited and approved content to ensure it appeared correctly on the source and mirror servers
  • Provided technical support to UN-Habitat staff on the use of office automation and other desktop applications
  • Researched new and key developments in the field, performed benchmarking, and proposed new software acquisitions to improve the delivery of service to the organization
  • Served as a member of unit and departmental organizing committees for events and special projects
  • Handled and managed the organization's and executive director's social media channels for Facebook, Twitter, Instagram, and YouTube
  • Trained personnel and refugees on information systems, social media management, gender, and photography.

Shift Supervisor

Six-T Rent A Car Limited
London
06.2006 - 05.2008
  • Supervised and delivered all commercial administrative and operational activities for customers, ensuring high levels of customer care
  • Developed and maintained close relationships with customers, attended operational meetings, and assisted with special projects
  • Enhanced knowledge development of the end-user base through formal training and related work groups
  • Coordinated all aspects of customer service operations to optimize efficiency and effectiveness
  • Implemented strategies to improve customer satisfaction and loyalty through tailored services
  • Analyzed customer feedback and data to identify areas for improvement and implement solutions
  • Collaborated with cross-functional teams to ensure alignment in delivering customer-focused solutions
  • Monitored operational performance metrics to ensure service standards were consistently met
  • Organized and facilitated training sessions for staff to enhance product knowledge and service skills
  • Managed the resolution of customer inquiries and issues, ensuring timely and effective responses.

I.T Support Analyst

3rd Sight Consulting Limited
London
06.2007 - 04.2008
  • Managed help desk operations, providing support to over 500 users daily while overseeing defective and superseded equipment and creating disposal plans in accordance with the best environmental policies
  • Maximized efficiency by integrating the efforts of the software testing and hardware support teams
  • Explored cost-effective IT solutions and recommended changes to the organization
  • Coordinated troubleshooting efforts to resolve user issues and ensure minimal disruption to operations
  • Developed and implemented standard operating procedures to enhance help desk performance and user satisfaction
  • Conducted regular training sessions for staff on new software and hardware tools to improve overall user competency
  • Analyzed help desk performance metrics to identify trends and areas for improvement
  • Collaborated with other departments to align IT strategies with organizational goals and objectives
  • Managed inventory of IT equipment and supplies to ensure readiness and efficiency in operations
  • Provided technical guidance and support during the implementation of new IT projects and initiatives.

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Skills

  • Content Management
  • Remote user assistance
  • Presentation Skills
  • Application testing
  • User Training
  • Resource Management
  • Technical Troubleshooting
  • Technical Support
  • Desktop support
  • End-user support
  • Content Management Systems
  • Search Engine Optimization
  • Web development

Certification

  • Currently Pursuing a digital marketing certificate online.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Swahili
Native language
English
Proficient (C2)
C2

Software

Microsoft office

Photoshop

Dreamweaver

Adobe Acrobat

Canva

Timeline

Information Systems Assistant

UN-Habitat
09.2008 - 01.2023

I.T Support Analyst

3rd Sight Consulting Limited
06.2007 - 04.2008

Shift Supervisor

Six-T Rent A Car Limited
06.2006 - 05.2008

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Grace Thama-Ini