Kevin Kevin
Kericho
Summary
Kevin is a highly organized, detail oriented and dependable professional who has the ability to apply his technical knowledge and experience to a wide range of technical and non-technical issues. He is a hard-working, dedicated and resourceful person who possesses strong theoretical and practical generally accepted technical principles. He has a record of making a direct impact within a team's success and not only has the ability to work within demanding technical cycles but also month end closing cycles on reporting. As an excellent communicator he is able to get the best out of himself.
Overview
9
9
years of professional experience
Work History
Information Systems Assistant
Merica Hotel
12.2022 - Current
- Troubleshot technical issues for end-users, resolving problems quickly and effectively to minimize downtime.
- Engaged in continuous learning initiatives pertaining to emerging technology trends relevant to the organization, enhancing overall team competence.
- Performed routine audits to validate adherence to established information systems policies to maintain regulatory compliance.
- Enhanced network security by conducting regular vulnerability assessments and implementing recommended updates.
- Contributed to the successful migration of legacy systems, minimizing data loss and business disruptions.
- Optimized database performance through ongoing monitoring, maintenance, and tuning activities.
- Assisted in the planning process of IT upgrades, ensuring seamless transition without compromising system functionality or user experience.
- Supported the integration of new technologies into the organization''s existing infrastructure while maintaining data integrity.
- Provided support for IT projects, ensuring timely completion and minimal downtime during implementation.
Intern
Merica Hotel
08.2018 - 12.2018
- Daily advert updates
- Responding to WIFI failures
- Technical support
- Assistance in Micros failures
- Making sales at the cyber
- Cyber assistance.
Technical support
AfroNET
09.2017 - 03.2018
- Field Survey to check whether the site is fit for internet connection
- Purchase of installation equipment's
- Installation of the point to point equipment's
- Setup of new base stations in a new environment
- Daily monitoring of the base station to make sure it is up and running
- Utilization of ISP backbone
- Basic configuration for new clients using CLI
- Doing daily trouble shooting of clients technical issues and resolving them either locally or physically.
Sales Consultant
Carmax East Africa Limited
09.2016 - 08.2017
- Developing buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
- Qualifying buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport
- Closing sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing and collection of payment
- Office computer maintenance and assisting on internet connectivity to my fellow colleagues
- Assisting on the electrical side of the vehicle to both the clients and my colleague
- Online importation of new vehicles.
Quality Assurance Intern
Safaricom Limited
03.2016 - 08.2016
- Daily, weekly and monthly Quality of Service reporting and tracking for proactive detection and Troubleshooting of Roaming service degradation with Roaming partners
- Coordinating with VAS roaming team to make sure of completion of IREG testing, TAP validation and CLL for Successful launch of service
- Tracking performance of international vendors, providers and third to ensure service availability and reliability for subscriber satisfaction
- Analyzing inbound and outbound traffic and identifying areas where action is needed to increase revenue and minimize cost
- Tracking roaming related customer issues in social media and providing solutions to improve brand loyalty
- Updating roaming related databases for the department such as changes in IR21 & sharing with VAS planning team for implementation
- Participating in cross functional meetings with key stakeholders involved in site optimization to reduce inbound Roamers lost to competition
- Using of protocol analyzer to take SS7 and ISUP traces to ensure resolution of degraded international voice, data & SMS KPI
- Steering rule implementation and monitoring
- Tracking of Wholesale Capacity & IP orders implementation end to end.
Intern
KPLC (Telecom Department)
05.2015 - 08.2015
- Trunking and repairing faulty RJ25's cables
- Cable termination, printer repair
- Fibre splicing
- Cisco IP phone configurations
- Visit to different base station (BTS) to check on faulty communication trunks of fibre and making adjustments for efficient communication
- Keeping truck on different Transformers and running 320 KV cables remotely to making sure they are working properly.
Education
Bachelor of Science - Telecommunications
Kabarak University
Nakuru, Kenya12.2015
No Degree - KCSE
Chepkutung Secondary School
Kericho, Kenya11.2010
KCPE - KCPE
Magrama Academy
Kericho, Kenya12.2005
Skills
- Leadership
- Highly organised
- Multitasking
- Good Communication skills
- Self-motivated
- Highly innovative
- Works under Less supervision
- Time management
- Big Data
- IT Troubleshooting
Academicbackgrounds
- 01/2012, 04/2015, Kabarak University, Bachelor of Science in Telecommunications, Second class upper Division Honors
- 02/2007, 11/2010, Chepkutung Secondary School, Kenya Certificate of Secondary School Education, (C+)
- 1998, 2005, Magrama Academy, Kenya Certificate of Primary, Attained a mean grade: (B-)
Personalattribute
- Fast learner and able to get new concepts quickly.
- Good organization and communication skills.
- Fast to adopt in both career and environmental challenges.
- Working on an own initiative, consulting and team working.
Otherqualifications
- Holder of a Cisco Certified Network Associate (CCNA 1).
- Participating in the Google initiatives (boot camps, computer science for high schools, Google maps).
- January 2011 to March 2011: Microcomputer application packages, awarded certificate.
References
- ALEXANDER MWANGANGI KINYAE, Senior manager Wholesale operations, Safaricom Limited, AKinyae@Safaricom.co.ke, 0720 406 883
- CHRISTOPHER MKIREMA MAGHANGA, Head of Department Mathematics and Computing Sciences, Kabarak University, Cmaghanga@Kabarak.Ac.Ke, 0722986967
- STANLEY SOI, Fourth Assistant Engineer, Kenya Power and Lighting Company (KPLC), ssoi@kplc.co.ke, 0724 556 267
- NANCY KIPYEGON, System Admin, Merica Hotel, nancy@merica.co.ke, 0722 535 118
Extracurricular Activities
Swimming. Interacting with people. Travelling. Sports.
Languages
English
Beginner
A1
Swahili
Beginner
A1
Timeline
Information Systems Assistant
Merica Hotel
12.2022 - Current
Intern
Merica Hotel
08.2018 - 12.2018
Technical support
AfroNET
09.2017 - 03.2018
Sales Consultant
Carmax East Africa Limited
09.2016 - 08.2017
Quality Assurance Intern
Safaricom Limited
03.2016 - 08.2016
Intern
KPLC (Telecom Department)
05.2015 - 08.2015
Bachelor of Science - Telecommunications
Kabarak University
No Degree - KCSE
Chepkutung Secondary School
KCPE - KCPE
Magrama Academy