Alex Mumbaya

Dynamic Legal Operations Analyst with a proven track record at KCB Bank Kenya, excelling in process optimization and data analytics. Skilled in SQL development and fostering team collaboration, I have successfully implemented workflow improvements and enhanced operational efficiency, driving significant performance gains and stakeholder satisfaction.

• Judy Cheruiyot, KCB Bank Kenya Limited, jccheruiyot@kcbgroup.com, +254723333799
• Joshua Siranjofu, Abler Nordic , joshuasiranjofu@gmail.com, +254711204099

• Keeping abreast of the financial industry developments.
• Reading business journals, inspirational and fiction books.
• Socializing
• Travelling

• English
• Kiswahili

• Date of Birth: 09/18/91
• Nationality: Kenyan

1. Implemented Business Process System (BPM), the company was experiencing inefficiencies in its documentation and collateral handling, e.g., logbooks, titles, leases, leading to misplacement of documents, lack of transparency, and compliance issues. Manual approval flows and inconsistent documentation were causing bottlenecks, and I was tasked with analyzing the existing workflow and implementing a BPM system to automate and streamline the process and reduce the misplacement of collaterals. I conducted stakeholder engagement and process-mapping workshops to understand the current workflow, identified redundancies and bottlenecks, and implemented a BPM tool after designing a new automated workflow with role-based access and audit logs. Further, I supported user training sessions and facilitated UAT (User Acceptance Testing) in collaboration with IT to ensure smooth deployment and data integration. As a result of this implementation, there was improved process transparency and accountability, with real-time tracking and audit trails, enhanced cross-department collaboration, and reduced manual errors and misplacement of collaterals by 85%

2. Credit Quest System Upgrade, the bank's credit approval process was outdated, heavily reliant on manual checks, and paper-based documentation. This resulted in long turnaround times for loan approvals and a poor customer experience. I was responsible for analyzing and refreshing the end-to-end workflow of the credit system for the legal division to improve processing speed, accuracy, and regulatory compliance. I collaborated with legal counsels and IT to identify key delays in document verification and approval routing, redesigned the workflows while incorporating automated document verification, and thereafter, I supported training sessions for staff and managed change communication to ensure adoption, which reduced turnaround time on loan processing from 7 days to under 48 hours and enhanced customer satisfaction due to faster response times and greater transparency

3. Received the 2017 KCB Simba Innovation Award for transforming legacy systems and driving operational efficiency

• Certified public accountant