Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

CHRIS MUTUNGA MAIMBU

TAWA

Overview

12
12
years of professional experience

Work History

Relationship Manager

KCB Bank Kenya Ltd
MOMBASA, KENYA
11.2023 - Current
  • Managed client relationships to ensure satisfaction and retention.
  • Developed and implemented strategic account plans for key clients.
  • Collaborated with cross-functional teams to address client needs.

Business Manager

KCB Bank Kenya Ltd
KANGEMA, KENYA
07.2021 - 10.2023
  • Oversaw daily operations to ensure team efficiency and productivity.
  • Developed and implemented strategic plans to improve business performance.
  • Managed budgets and financial forecasts to support operational goals.

Credit Management Officer

KCB Bank Kenya Ltd
MURANGA, KENYA
01.2020 - 06.2021
  • Reviewed credit applications to assess risk and determine approval eligibility.
  • Monitored customer accounts for late payments and initiated follow-up actions.
  • Communicated with clients to resolve billing disputes and clarify payment terms.

Customer Service Cashier

KCB Bank Kenya Ltd
EMALI, KENYA
01.2018 - 12.2019
  • Processed customer transactions efficiently and accurately at busy retail locations.
  • Assisted customers with product inquiries and provided detailed information about services.
  • Maintained a clean and organized checkout area to enhance customer experience.

Customer Service Representative

KCB Bank Kenya Ltd
EMALI, KENYA
02.2015 - 12.2017
  • Managed customer inquiries via phone, email, and chat efficiently.
  • Resolved customer complaints using company policies and procedures effectively.
  • Assisted customers in navigating the company's online platforms and services.

AGENT BANKING CONSULTANT

KCB Bank Kenya Ltd
EMALI, KENYA
03.2013 - 01.2015
  • Processed customer transactions efficiently and accurately at KCB Bank Kenya Ltd.
  • Assisted clients with inquiries regarding banking products and services.
  • Maintained organized records of customer interactions and transactions.

Education

Bachelor of Commerce - Accounting And Finance

KENYATTA UNIVERSITY
NAIROBI KENYA
12-2012

CPA

KASNEB
04-2012

Skills

  • Client relationship management
  • Strategic account planning
  • Risk assessment
  • Financial forecasting
  • Performance improvement
  • Customer service
  • Cross-functional collaboration
  • Budget management
  • Effective communication
  • Analytical thinking
  • Eligibility determination
  • Excellent communication
  • Asset management
  • Negotiation skills
  • Problem solving
  • Performance analysis
  • Financial advising
  • Customer relationship management
  • Wealth management offerings
  • Regulatory compliance
  • Relationship building
  • Relationship management
  • Team leadership
  • Business development

Affiliations

  • I was the chairman of KDSA welfare for four years at Kenyatta University, where we participated in visiting children's homes, tree planting, and many more activities.
  • Participated in volleyball clubs and athletics

Accomplishments

  • Graduated with 1st class honors in a Bachelor of Commerce and CPA (K)
  • Selected to be among the students to attend the growing leaders course at the university.
  • Have earned several promotions from clerk at KCB Bank Kenya Ltd to a senior Relationship Manager in the Bank.

Timeline

Relationship Manager

KCB Bank Kenya Ltd
11.2023 - Current

Business Manager

KCB Bank Kenya Ltd
07.2021 - 10.2023

Credit Management Officer

KCB Bank Kenya Ltd
01.2020 - 06.2021

Customer Service Cashier

KCB Bank Kenya Ltd
01.2018 - 12.2019

Customer Service Representative

KCB Bank Kenya Ltd
02.2015 - 12.2017

AGENT BANKING CONSULTANT

KCB Bank Kenya Ltd
03.2013 - 01.2015

Bachelor of Commerce - Accounting And Finance

KENYATTA UNIVERSITY

CPA

KASNEB

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CHRIS MUTUNGA MAIMBU