ALEX KIMELI
Hotel Supervisor
Iten
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
10
10
years of professional experience
Work History
Hotel Supervisor
Sirikwa Hotels
5 2021 - Current
- Led training sessions for new hires, fostering positive work environment that emphasized teamwork and communication.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for employee growth.
- Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Supervised team of 150 staff and helped to resolve issues arising during shifts
Store Manager
Sirikwa Hotel
01.2015 - 03.2021
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
Education
Degree in Business Management -
Maasai Mara University
Narok, 33Skills
Menu Planning
Budgeting and financial management
Sales and Marketing
Concierge services
Cross-Departmental Collaboration
Employee Motivation
Guest Relations Management
References
- Edwin samoei, Director, Bidhaa sasa, 0710772535, Samoeiedwin@gmail.com
- Mercy Kiplagat, Hotel Manager, Sirikwa Hotel, 0703579823, Kiplagatmercy94@gmail.com
Timeline
Store Manager
Sirikwa Hotel
01.2015 - 03.2021
Hotel Supervisor
Sirikwa Hotels
5 2021 - Current
Degree in Business Management -
Maasai Mara University