David Gakuu
HOSPITALITY
African
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
3
3
years of professional experience
Work History
Hotel Supervisor
PALEO HOTEL
01.2021 - Current
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Monitored budget expenditures closely, identifying areas for cost-saving initiatives without compromising service quality or guest satisfaction rates.
- Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for employee growth.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
Education
High School Diploma -
Nairobi Politecnic
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Meeting planning
Front Desk Operations
Menu Planning
Sales and Marketing
Task Delegation
Health and Safety Regulations
Security management
Food and beverage knowledge
Banquet operations
Guest services management
Hospitality
Food and Beverage Operations
Timeline
Hotel Supervisor
PALEO HOTEL
01.2021 - Current
High School Diploma -
Nairobi Politecnic
04.2001 -