STELLA MWANGI
JUJA
Summary
High-performing Hotel Supervisor with broad experience in hospitality management. Strengths encompass team leadership, training and development, operations management, and customer service excellence. Notable contributions include improving operational efficiency, enhancing guest satisfaction rates, and fostering a positive workplace culture.
Overview
4
4
years of professional experience
Work History
Hotel Supervisor
Henry Mwangi
Embu, Kenya
10.2022 - Current
- Created promotional campaigns for upcoming events at the hotel.
- Assisted guests with check-in and check-out procedures as needed.
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Enforced policies to ensure security of guests, staff and property.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
Accountant
Hui Jiang
JUJA, Kenya
02.2022 - 09.2022
- Prepared monthly closing entries for multiple companies' books of records.
- Performed general ledger reconciliations on a timely basis.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Monitored cash flows and prepared weekly cash projections.
- Monitored balance sheets and income statements to evaluate financial performance.
- Posted financial data in Excel spreadsheets and managed inventory.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
Supervisor
John Ireri
Nairobi, Kenya
08.2021 - 02.2022
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Tracked progress on projects and provided timely feedback to staff members.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Complied with company policies, objectives and communication goals.
- Acted as a liaison between upper management and staff, facilitating open communication.
Cashier
Edward Kamande
Thika, Kenya
11.2020 - 08.2021
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
Education
Computer -
Pettans Driving And Computer College
05-2020
Kenya Certificate of Secondary Education -
Kiine Girls High School
Nyeri11-2019
Kenya Certificate of Primary Education -
Kerugoya Municipality
Kerugoya11-2015
Accounting Technician Diploma
Kca University
NairobiSkills
- Complaint Handling
- Health and Safety Regulations
- Menu Planning
- Sales and Marketing
- Security management
- Concierge services
- Budgeting and financial management
- Front Desk Operations
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Hotel Supervisor
Henry Mwangi
10.2022 - Current
Accountant
Hui Jiang
02.2022 - 09.2022
Supervisor
John Ireri
08.2021 - 02.2022
Cashier
Edward Kamande
11.2020 - 08.2021
Computer -
Pettans Driving And Computer College
Kenya Certificate of Secondary Education -
Kiine Girls High School
Kenya Certificate of Primary Education -
Kerugoya Municipality
Accounting Technician Diploma
Kca University