Winnie Wanjiru Macharia
Administrative Assistant, Clerical Officer, Virtual Assistant, Executive Assistant, Human Resource Assistant
Nakuru,31
Summary
Detail-oriented and versatile professional with proven expertise in administrative support, human resource functions, clerical operations, and customer service. Strong skills in managing office workflows, maintaining accurate records, and providing seamless support to staff and clients have been developed over a successful career. A commitment to contributing to organizational success through efficiency, professionalism, and people-centered service drives daily efforts. Eager to learn and grow while building meaningful professional connections and seeking opportunities to make a positive impact.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Clerical Officer
Nakuru County Referral and Teaching Hospital
07.2023 - 07.2025
- Provide administrative assistance in meetings, data entry, and record keeping
- Preparing invoices, receipts, and handling patient billing queries
- Registering patients and maintaining accurate medical records, both physical and electronic
- Ensuring clerical processes align with hospital policies and Ministry of Health guidelines
- Assisting in reconciling billing and preparing daily financial summaries
Human Resources Assistant
Department of Health Services
07.2021 - 06.2023
- Provide clerical and administrative support to the human resource personnel
- Maintain integrity and confidentiality of human resource files and records
- Maintain accurate and up to date human resource files, records and documentation and ensure that all required documents are collected and filed appropriately
- Act as the liaison between the human resource personnel and staff ensuring smooth communication
Junior Clerk
Nakuru County Referral and Teaching Hospital
02.2018 - 02.2021
- Registration of new patients and update records of the existing patients into the hospital database
- Answering telephones, taking messages and responding to inquiries for routine information
- Scheduling patients for imaging, appointments and procedures in the various departmental diaries
- Maintaining quality paper and electronic records
Office Administrator
GNK & Associates LLP
12.2014 - 11.2015
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Education
Diploma - Business Administration
The Presbyterian University of East Africa
12.2023
Diploma - Travel and Tourism Management
Nairobi Aviation College
03.2014
Skills
Administrative support
Timeline
Clerical Officer
Nakuru County Referral and Teaching Hospital
07.2023 - 07.2025
Human Resources Assistant
Department of Health Services
07.2021 - 06.2023
Junior Clerk
Nakuru County Referral and Teaching Hospital
02.2018 - 02.2021
Office Administrator
GNK & Associates LLP
12.2014 - 11.2015
Diploma - Travel and Tourism Management
Nairobi Aviation College
Diploma - Business Administration
The Presbyterian University of East Africa
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