Willy Kituku
Information Technology
Nairobi,Kenya
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
Freelance Online Site
01.2022 - Current
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Conferred with customers by telephone, chat or email to provide information.
- Uploaded files for team use on Google Suite and SharePoint.
Data Entry Administrator
Kenya Pipeline Company
02.2020 - 11.2021
- Audited production reports, tracking data entry and processing errors.
- Reported statistics requested by senior management accounting for database growth and call volume.
- Provided daily supervision, feedback and oversight to direct reports.
- Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
Education
Bachelor of Science - Information Technology
Technical University of Mombasa
Mombasa, Kenya 04.2001 -
Skills
Database Maintenance
Calendar Management
Travel Planning
Meeting Scheduling
Data Entry
Translation English to Swahili
Internet Research
Spreadsheet Management
File Organisation
Issue Research
Spreadsheet management
Office administration
Meeting arrangements
Paperwork drafting
Presentation design
Workflow planning
Business administration
Writing reports
Credit and collections
Social media knowledge
Database administration
Project planning
Employee time-sheet processing
Filing and data archiving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Virtual Assistant
Freelance Online Site
01.2022 - Current
Data Entry Administrator
Kenya Pipeline Company
02.2020 - 11.2021
Bachelor of Science - Information Technology
Technical University of Mombasa
04.2001 -