BELINDA WANJIRU
Aspiring Backend Developer/Full-Stack Developer
Nairobi, Nairobi Province,30
Summary
Proven Virtual Assistant with a track record of elevating client experiences and enhancing clinic efficiency at Mariakani Sub County Hospital. Excelled in customer relations, problem-solving, and Microsoft Office, contributing to zero readmissions and improved patient care. Demonstrates exceptional multitasking abilities and communication skills, prioritizing professionalism and results. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Virtual Assistant
Freelance
Remote
02.2023 - 05.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Managed administrative tasks including calendar management,digital file organization,travel booking,utilizing Google Suite and Microsoft Office.
- Gained experience in conflict resolution and communication,skills valuable in collaborative software development environments.
Orthopedic Technician Intern
Mariakani Sub County Hospital
Mariakani, Kilifi District, Kenya
01.2022 - 04.2022
- Enhanced clinic efficiency by maintaining clean and organized treatment areas for optimal patient care.
- Contributed to the development of new orthopedic technician training materials to enhance learning outcomes for incoming technicians.
- Elevated patient safety measures by conducting regular equipment inspections for wear or malfunction.
- Increased patient satisfaction with thorough post-operative care instructions, ensuring proper healing and recovery.
- Demonstrated strong communication skills and attention to detail by conducting patient history intake.
- Developed a patient-centered approach,contributing to zero readmissions by addressing both medical and psychological needs.
- Provided administrative and clinical support to the orthopedic department ,enhancing patient care and satisfaction.
Education
Full Stack Developer - Software Engineer
AlxAfrica
Nairobi 04.2001 -
Certificate in Orthopedic And Trauma Medicine - Orthopedic And Trauma Medicine
North Coast Medical Training College
Kilifi, Kilifi District, Kenya 04.2001 -
Skills
Calendar Management
Social Media Updating
Meeting Scheduling
File Organization
Data Entry
Attention to Detail
Fast Learner
Microsoft Office
Customer Service
Transcription Services
Webinar Support
Online Marketing
Travel Planning
Spreadsheet Management
Database Maintenance
Video Editing
Critical Thinking
Excel spreadsheets
Multitasking Abilities
Professionalism
Time Management
Written Communication
Problem-solving abilities
Customer relations and communications
Multitasking and Time Management
Effective Communication
Clear Communication
Team Collaboration
Interpersonal Skills
Excellent Communication
Database entry
Reliability
Timeline
Virtual Assistant
Freelance
02.2023 - 05.2023
Orthopedic Technician Intern
Mariakani Sub County Hospital
01.2022 - 04.2022
Full Stack Developer - Software Engineer
AlxAfrica
04.2001 -
Certificate in Orthopedic And Trauma Medicine - Orthopedic And Trauma Medicine
North Coast Medical Training College
04.2001 -