Summary
Overview
Work History
Education
Skills
Linkin
Timeline
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William Suneka Nyangau

William Suneka Nyangau

Supervisor
Nairobi

Summary

A dedicated and organized professional with 4 years of experience in retail supervision. Skilled in managing teams, assigning duties, and ensuring smooth operations in fast-paced environments. Excels in training staff, resolving customer issues, and handling inventory. With strong communication skills and a focus on client satisfaction, committed in improving sales and enhancing team performance. Seeking a supervisory role where I can contribute my experience in staff management and retail operations to help drive success. Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Talented in bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Retail Supervisor

BIDCO Company
Nairobi
3 2022 - Current
  • Supervise a team of 10 staff members
  • Assign duties and manage daily operations
  • Handle customer complaints and resolve supply issues.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Coordinated merchandising displays, signage and sales enablement.
  • Trained and oriented associates to maximize team performance.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Reduced employee turnover rate by fostering a positive work environment with open communication channels.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.

Retail Coordinator

Safiris Travel Agencies
05.2018 - Current
  • Trained new staff and supervised daily activities
  • Ordered merchandise and managed store displays
  • Prepared sales reports and handled customer requests.
  • Enhanced store atmosphere by maintaining a clean, organized, and visually appealing environment.
  • Managed inventory levels for optimal product availability, reducing out-of-stock occurrences.
  • Increased customer satisfaction by addressing and resolving their concerns promptly and effectively.
  • Demonstrated excellent problem-solving skills by identifying potential issues before they escalated into larger problems, ensuring swift resolution with minimal impact on customer experience.
  • Provided ongoing coaching and feedback for continuous employee development and performance improvement.
  • Monitored competitors'' activities to stay ahead of industry trends and maintain a competitive edge in the market.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Implemented loss prevention tactics to minimize shrinkage and protect merchandise assets.
  • Conducted regular performance evaluations to recognize top performers, address areas for improvement, and support career growth.

Assistant Manager

Oil Libya
06.2020 - 02.2022
  • Managed cash and supervised a team of 8
  • Organized inventory and established work schedules
  • Authorized merchandise returns and payments by cheque.

Retail Supervisor

Cocacolasf
Machakos, Machakos District

Education

Computer Science - Applied Computer Science And ICT

Chuka University (Remotely)
Tharaka Nithi
09.2017 - 05.2021

Skills

Team Supervision

Linkin

williamsuneka

Timeline

Assistant Manager

Oil Libya
06.2020 - 02.2022

Retail Coordinator

Safiris Travel Agencies
05.2018 - Current

Computer Science - Applied Computer Science And ICT

Chuka University (Remotely)
09.2017 - 05.2021

Retail Supervisor

BIDCO Company
3 2022 - Current

Retail Supervisor

Cocacolasf
William Suneka NyangauSupervisor