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Associate Principal Engineer

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Dedicated ICT support professional with strong skills in application troubleshooting, software deployment, and hardware diagnostics. Committed to enhancing user experience through timely technical assistance and effective user training.

IT Operations and Support Specialist with over 15 years of experience across banking and commercial sectors. Extensive experience in AS400 systems, IT administration, helpdesk, and hardware/software troubleshooting. Reliable and adaptable professional with strong communication, problem-solving, and administrative support skills.

To impart knowledge, initiative, experience and skills in a progressive organization and to contribute effectively and efficiently towards the fulfillment of its set goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of applications to present information in wide range of formats with excellent attention to detail.

A bright, talented, and ambitious ICT Support with over Seven years of experience having strong technical background. Having exposure to a wide range of technologies play a key role in diagnosing hardware, software problems and providing effective solutions. Possessing a good team spirit, deadline orientated and the ability to organize and present complex solutions clearly and accurately. Capable ICT Support Engineer experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Wanja Gichia

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Ict support

Information Technology -

High School Diploma -

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