Dedicated ICT support professional with strong skills in application troubleshooting, software deployment, and hardware diagnostics. Committed to enhancing user experience through timely technical assistance and effective user training.
Overview
1
1
year of professional experience
Work History
ICT support
Mukumu Boys High School
Kakamega, Kenya
01.2024 - 09.2024
Delivered timely support to users on application issues and troubleshooting conflicts.
Facilitated software installations, ensuring smooth deployment and functionality for all users.
Provided technical assistance regarding installed applications to enhance user experience.
Diagnosed hardware malfunctions to maintain optimal performance of technology resources.
Education
High School Diploma -
Mukumu Boys High School
Kakamega,Kenya
11-2023
Some College (No Degree) - Diploma in ICT/Technician
Jaramogi Oginga Odinga University
Siaya,Kenya
Skills
Application troubleshooting
Software deployment
Hardware diagnostics
Technical support
User training
Customer service
Front-end programmer
Graphic design
Network configuration
Network maintenance
Timeline
ICT support
Mukumu Boys High School
01.2024 - 09.2024
High School Diploma -
Mukumu Boys High School
Some College (No Degree) - Diploma in ICT/Technician